Come along and meet us at our in person recruitment event in Manchester on Friday 28th June. It’s a great chance to connect, meet and potentially get hired. 

Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.  

Find out more about what it's like to work in a digital, data and technology role at DLUHC including our culture, ways of working, career progression and staff benefits. You can also read the DLUHC Digital blog to learn about the work we're doing.  

This role will initially be a 23-month fixed-term contract and based in one of our digital office locations where we offer a hybrid-approach to working. 

What you’ll do as a User Researcher 

• plan, design and conduct innovative user research activities to support the design, development, and continuous improvement of our policies and services 

• conduct usability testing ensuring our insight and understanding is built from the widest range of users, including users with accessibility requirements 

• articulate your research findings to influence the decisions of those you work with 

• Use various approaches to share your user research widely to embed a deep appreciation of user needs - Craft your user research outputs to ensure the best uptake by different audiences, ensuring it cuts through in busy and fast-moving environments 

• establish collaborative working practices with content designers, product managers and developers, turning your user research findings into stories and actions that lead to valuable service improvements and solutions 

• build user-centred practices in new teams 

• align user research activities with wider plans to inform a service proposition  

  What we’re looking for 

• passion for the role of user insight in the development and refinement of ideas 

• confidence in advocating for user research and wider user centred design methods in all phases of design 

• Experience of deploying a range of user research methods, techniques for analysis of research data, synthesis of findings  

• Experience of presenting clear, concise findings that are tailored to the audience and it’s needs 

• experience planning and doing continuous user research in a multidisciplinary team 

• experience of involving your team in research activities, analysis, and synthesis