​​Comic Relief reserves the right to close the role early if a large number of applications are received.

PURPOSE OF JOB: 

You will be an integral part of a close-knit, four-person team dedicated to Internal Systems and Office Facilities. The role requires daily cooperation and knowledge-sharing with your colleagues to ensure all systems are reliable, scalable, and fully optimised to meet the organisation’s evolving technical needs. Providing workspace, infrastructure and software support to the staff body organisation, with the aim of maintaining and improving the efficiency of the organisation.  

KEY RESPONSIBILITIES:  

Technical Support & Operations 

• Provide 1st and 2nd line technical support, onsite and remotely, acting as a key escalation point for complex hardware (laptops, mobiles, printers) and software issues. 

• Meticulously document all incidents, service requests, and their resolutions within the IT helpdesk system. 

• Configure and deploy new hardware and software in line with company standards, utilising tools such as Intune Autopilot. 

• Develop and maintain user-friendly onboarding guides and deliver technical training to empower users. 

System & Security Management 

• Ensure high system and infrastructure availability through proactive monitoring. 

• Manage the security and lifecycle of all corporate endpoints (desktops, laptops, mobile) using Microsoft Intune and tools provided. 

• Administer the complete user lifecycle, including on-boarding, off-boarding, and access permissions, using Azure Entra and the resources available. 

• Proactively manage system maintenance, including application and OS patching, to mitigate security risks and ensure stability. 

Collaboration & Improvement 

• Uphold ITIL best practices and company security policies in all activities. 

• Actively contribute with the Internal Systems team on IT projects and initiatives 

• Manage relationships with third-party vendors to escalate and resolve complex technical issues. 

• Identify, recommend, and implement opportunities for continual service improvement in IT processes. 

• Foster a collaborative environment by working effectively with all internal teams and departments. 

PERSON SPECIFICATION

ESSENTIAL CRITERIA

• Experience of providing support in a complex and challenging business environment. 

• Customer Service Excellence and Communication: Highly skilled in managing client expectations and ensuring a positive experience by clearly explaining intricate technical issues in business-focused, accessible language 

• Collaborative worker with the ability to work closely with other staff members. 

• Effective relationship builder with ability to maintain strong positive engagements with the rest of the organisation. 

• Outstanding desktop support skills-ability to support a user-centric function with operational excellence at its heart. 

DESIRABLE CRITERIA: 

• ITIL Knowledge, familiarity with IT Service Management (ITSM) concepts like Incident Management, Problem Management, and Change Management. 

• CyberSecurity knowledge  and experice, CompTIA Security Plus or similar certification with a foundational understanding of cybersecurity concepts.  

• Scripting (PowerShell), Ability to write basic scripts to automate repetitive tasks (e.g., user onboarding, reporting, batch updates) to improve efficiency. 

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 

Why work at Comic Relief 

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London, There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work 

Disability Confident employer 

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV or application scores. We ask that candidates that wish to be considered for this scheme email Recruitment@comicrelief.com to discuss further. Please do not email CV's/cover letters.