Customer Experience Coordinator

UK Youth

  • Team: Outdoor Learning
  • Salary: £19,475
  • Location: Avon Tyrrell Outdoor Centre
  • Closing: 9:00am, 31st Jan 2022 GMT

Job Description

Customer Experience Coordinator

UK Youth has operated an Outdoor Centre at Avon Tyrrell for over 75 years. 

Our  outdoor learning  provision is intentionally inclusive and champions effective youth led engagement to highlight the importance and raise understanding of the breadth and positive outcomes of youth work. 

 The ‘Customer Experience Coordinator’ aids our best in class outdoor learning provision by:

  • supporting the entire customer life cycle from enquiry to post visit follow up

  • proactively promoting and selling outdoor learning programmes and facilities carefully matched to customer requirements

To thrive in this role you will enjoy working in a fast pace environment building strong customer relations and be able to deliver high levels of customer service.

Key responsibilities

  •  After a period of training, be able to demonstrate a good knowledge of outdoor learning and youth development and be able to match our provision and availability to guest requirements

  • Respond to all enquiries promptly and maintain day to day data entry into Cinolla, to accurately record guest requirements and process financial transactions, building strong relationships with external and internal stakeholders

  • To provide information to colleagues across the directorate to deliver holistic high-quality customer experiences

  • Provide high levels of customer care by interacting politely and professionally with all customers

  • To cover reception on a rota basis

  • To schedule bespoke outdoor learning programmes in accordance with the groups learning objectives and our availability

  • To provide informative tailored arrival information

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

  • 27 days annual leave plus bank holidays

  • Pension scheme (currently UK Youth match employee contributions up to 5%)

  • Membership of our life insurance scheme which would pay-out up to 4 times your salary

  • Employee Assistance Programme to support employees both professionally and personally

  • Cyclescheme and Techscheme

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

 As part of the recruitment process, UK Youth will be gathering and uses certain information about you. For further information regarding this, please review our Data Protection Privacy Notice which explains what data of yours we process and how we use it.

Why work at UK Youth?

Based at Avon Tyrrell Outdoor Centre you will be working as part of a small friendly staff team in a beautiful location.

UK Youth prides itself on being an Equal Opportunity employer, and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

About UK Youth

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives.

We work with others to ensure that the youth sector is strengthened, supported and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

 UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people.

To find more about us and how we make an impact, please visit UK Youth Website.

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application