the opportunity

We're on the lookout for a talented and entrepreneurial Senior Logistics Manager to lead the strategic development of our EU fulfilment network.

As a Senior Logistics Manager, you will play a pivotal role in ensuring that the eve customer delivery experience meets the same high quality as the products we sell by implementing a best-in-class eCommerce delivery proposition.

Working closely with our product development, technology, marketing, and executive leadership teams, you will define, develop and implement strategic roadmaps with our logistics partners.

You will combine strategic partner management capabilities with a detailed knowledge of supply chain principles to create innovative solutions, enabling us to execute a customizable and reliable delivery experience.

You will be the senior eve leader for all fulfilment partners, ensuring third party warehousing conforms to service expectations in addition to leading strategic initiatives to secure eve's competitive advantage in the marketplace while optimizing our cost base. You will have a Logistics Manager as a direct report, so obviously, we will be looking for an excellent manager. Responsibility will sit with you for all D2C order management and optimizing order flows internally and with our partner channels (Next, eBay, Dunelm etc.).

This is a super exciting opportunity for a customer-eccentric Senior Logistics Manager to create a new benchmark for final mile logistics in the mattress & home living environment.

the day to day

• Lead the overall relationship, strategy and management of our fulfilment partners, setting the strategic vision that will drive our capability to deliver a consistently exceptional and scalable customer experience
  

• Drive continuous improvement through effective, data-driven carrier management. This includes ownership of reporting on KPIs relating to your area of responsibility (NPS, OTIF etc.), setting clear and ambitious goals and providing well-analyzed insights on the progress.

• Manage and develop our Logistics Manager responsible for D2C order management, working closely together to automate this part of the business

• Source new carriers/operational partners as and when required to meet the needs of our expanding product and service portfolio.
  

• Take full accountability for all carrier costs, identifying the best fulfilment models to optimize cost as we scale as a business.

• Be relentless in reducing our customer contact rate relating to delivery queries, thinking "customer-first" in all aspects of the post-order experience.

• Partner with key cross-functional internal stakeholders to understand the business requirements of Logistics, ensuring our technology and operating model and able to support the broader business objectives

• Identify transportation network and carrier risks and implement mitigation plans (e.g. peak season planning)

we will love you even more if

• Can speak French

• Strong understanding of WMS systems, inventory control processes, and general E2E manufacturer to customer supply chain knowledge

• Previous people management experience

• Proven track record as a Senior Logistics Manager/Head of Logistics within a Retail/FMCG environment

• Strong understanding and professional network of B2C carrier networks in the UK and EU

• Possess excellent analytical skills with demonstrated experience turning data into actionable insights

• Entrepreneurial mindset, with a bias for customer-focused innovation

• Utilize strong oral and written communication skills - Able to communicate effectively with carrier executives, Eve senior management, tech teams etc.

• Proven experience of leading negotiations with fulfilment partners resulting in improved cost and service

• Energy and enthusiasm to motivate and inspire others to achieve the goal

• Constantly trying to improve things and confident to challenge previous decision making

• A self-starter coupled with a contagious spirit to build the best business we can

• A curious mind with a positive outlook, tons of initiative along with an eagerness to learn and get stuck in

• Comfortable working independently; multitask, organize, prioritize workload and meet strict deadlines.

• Highly organized with a sharp eye for detail is a must, together with handling a wide range of data (including sensitive and personal information)

• Superb interpersonal and communication skills

• Experience of working within a very fast-paced team in a similar sized or fast-growth environment

• eve is faster than a dancing sloth, and things happen quickly, so you will need to be flexible (not the bendy kind) and okay with change

• You're a pro at using your initiative, have a can-do attitude and always want to learn and grow.

• As a self-starter, you have a contagious spirit to help us build the best brand we can. You'll also be highly collaborative and welcome working closely with the rest of the business.

• We care and respect each other, and we look for those who do the same whilst building and maintaining relationships with others.

• Building the eve culture is important to us, and we want people who will contribute to this, who are passionate about what we are doing and eager to join us on the journey of sleep wellness.

what you'll love about eve

Aside from the job role, the people and our culture, we have a few other things that make eve a pretty fantastic place to be:

• No more sleepless nights. Once you have passed probation, you will receive an eve mattress and pillow on us. Believe us, and you will never have been so excited about a mattress and pillow. There's also a generous staff discount and one for family and friends, too.

• Looking after you. You'll have the choice to sign up for private health insurance with Vitality on completion of probation. We'll cover the cost while you enjoy 24/7 online GPs, access to excellent medical care, incentive points to get fit or stay fit, and some seriously fantastic discounts.

• Flexible hours. Being a sleep wellness company, we know that people tend to be either an early bird, night owl, or something in-between. That's why we have flexible hours to help everyone be the very best version of themselves (and catch those extra zzz's).

• Hybrid working. We know working away from the office comes with its benefits; better work-life balance and more flexibility. So, it seems silly to take that all away, and we've introduced a hybrid way of working.

• Holiday. You'll get 25 days a year, excluding Bank Holidays. And because we want you to stick with us, we'll give you an extra day's holiday every year after you've worked with us for two years, up to a maximum of 30 days. Nice, eh?

• Birthday day. Fancy an extra day off on your special day? We give you a day's annual leave in addition to your 25 days on your birthday. Make sure you celebrate in style.

• Not your typical bonus. Our people enjoy precisely the same financial bonus, regardless of experience, salary or seniority. This is just one way we're smashing inclusivity.