Internal Communications Manager

Guy's & St Thomas' Foundation

  • Salary: £40,000-£45,000
  • Location: London, SE1. (Hybrid Working - Some working from home)
  • Closing: 11:59pm, 14th Oct 2021 BST

Job Description


We are a growing organisation on a mission to build the foundations of a healthier society.​ We are nurturing a culture where feedback flows, diversity is valued, and everyone is supported to bring their full selves to work.  

In this new role, you will help us take a step-change in how we use internal communications to help achieve our ambitious goals. You will drive the creation and delivery of our first ever internal communications strategy to lead staff engagement, and to support the success of our new brands and the delivery of our bold People strategy. You will be joining at a time of unique change as we move from off-site working to a hybrid model post-pandemic, ready to champion our new brand voice and help develop internal editorial styles. You will thrive in combining being hands-on with strategic thinking and at prioritising multiple projects deadlines and quickly building relationships across the organisation. Above all, you will be a people person and a model for our values of being enterprising, collaborative and delivery-minded. 

Reporting to:  

Head of Brand, Content and Corporate Communications 

Key Responsibilities 

Strategy and planning 

  • Work with senior leaders to develop and deliver an internal communications and employee engagement strategy  

  • Develop, deliver and evaluate annual internal communications and engagement plans 

  • Provide strategic communications input on people-related projects including activities coming out of our new People Strategy 

  • Develop approaches to measure the success of internal communications, and report on results 

 Project and resource management 

  • Design approaches and lead activities to help staff engage actively in developing and delivering core areas of our work, from organisational strategy to our Diversity, Equity and Inclusion (DEI) commitments 

  • Manage strategic internal communications projects, including the revamp of our intranet 

  • Manage most communications with staff, ensuring a meaningful and balanced flow of corporate announcements, updates from across the business areas, newsletters, admin messages and internal communications part of wider integrated campaigns 

  • Manage and prioritise specific internal comms projects from start to finish  

  • Support engagement processes with staff across all areas of the organisation 

  • Maintain and evolve internal comms channels including our intranet 

  • Support communications to staff in the event of a crisis or urgent event 

  • Manage all costs relating to internal communications 


Copywriting and content management 

  • Develop our internal tone of voice based on our new brands’ personalities and values 

  • Draft and/or edit all written internal communications to high standards.   

  • Work with corporate comms and content leads to develop engaging content across a multiple of channels 

  • Liaise across all parts of our organisation to gather and unearth top-notch content, driving a strategic approach to informing, educating and engaging staff 

  • Execute and commission communications products in a variety of formats 

 Relationships and team building 

  • Build strong and trusted relationships with colleagues across the organisation to ensure the success of the new structure 

  • Successfully work with senior leadership team including the CEO 

  • Support efforts to drive the success of the new team, processes and ways of working 


Person specification  Skills and experience  

  • Substantive demonstrable experience managing internal communications, preferably in the non-profit sector 

  • Leading communications to support change management, organisation growth and new ways of working (desirable) 

  • Using content and multiple channels strategically to inform and engage staff 

  • Designing and delivering successful engagement activities  

  • Managing multiple tasks and projects, troubleshooting where needed 

  • Working knowledge of SharePoint or equivalent, and of harnessing the opportunities it brings for comms and engagement 

 Knowledge and qualifications 

  • Strong understanding of the role of internal communications in building and nurturing organisational culture and performance 

  • Strong understanding of translating a brand into effective content for internal audiences 

  • Excellent copy-writing and copy-editing skills, with ability to flex tone as required and attention to detail 

  • Producing a range of content formats including photography and film 

  • Interest in trends and technological advances that support internal comms 


Abilities and attributes 

  • Comfortable flexing between strategic thinking and day-to-day delivery  

  • Confident working with senior leadership and managing stakeholders 

  • Excellent at building relationships, collaborative with a win-win approach to negotiating 

  • Comfortable with emerging ways of working, and working across teams 

  • Commitment to championing audience needs and acting on feedback 

  • Committed to embedding diversity, equity and inclusion in everything we do 

  • Proactive, solutions-focused and able to work well under pressure 

  • Committed to continued learning and improving 


Key relationships: 

  • Head of Resources  

  • Exec Director of Operations 

  • DEI Lead 

  • Area leads 



  • Enterprising – looks at things from different angles and is open to new ideas and perspectives. 

  • Collaborative – contributes to collective effort and gives time and attention to people and ideas. 

  • Delivery minded – is accountable for results and willing to get stuck in and work at pace. 


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Thu 14th Oct 2021


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application