This role will provide the Public Engagement Directorate with vital insight, data, reporting and analysis for existing supporter audiences.

Proactively champion the use of data and data-driven decision making to maximise outputs and inform approaches. You will ably turn analysis into valuable, actionable recommendations that will influence internal decisions and business planning.

Role responsibilities

· Developing, maintaining and providing reporting dashboards and overviews, making recommendations for improvements including reviewing the diversity and representation of those supporters

· Developing, building and maintaining KPI reporting, ensuring that the needs of Senior Management are met

· Developing and building systems for monitoring and analysing supporter life cycle characteristics, such as Lifetime Value, Retention and ROI

· Providing scheduled and ad-hoc data, analysis and insight for the Public Engagement Directorate, ensuring that it is shared appropriately

· Working closely with the Senior Manager, Supporter Care & Database to enhance CRM data management practises and support ongoing insight and analysis improvements

· Staying updated on sector practises and reporting technologies, proposing changes and enhancements to software, as appropriate.