UK Youth are looking for friendly office administrator and sales coordinator with a passion for delivering high levels of customer service to join our customer experience team. 

Based at Avon Tyrrell Outdoor Centre, this is a fast paced role with a diverse portfolio of requirements including:

• supporting the entire customer life cycle from initial inquiry to final invoice

• proactively promoting and selling outdoor learning programmes and facilities carefully matched to customer requirements and learning objectives

• delivering excellent customer services to guests on site, facilitating a high-quality customer experience

 Candidates should enjoy working in a young person centred setting and be able to demonstrate the following personal qualities:

• Previous experience in a similar customer facing administrative role and a proven track record of delivering high standards of customer care

• Experience of communicating effectively with a wide range of organisations and individuals to build strong customer relations, promoting ideas and converting enquiries to sales

• A good understanding of the value and positive impacts of outdoor learning or a willingness to learn

• Experience of a specialist booking system or a willingness to learn

Please note: We operate 7 days a week so this role will include some weekend working, currently averaged at 1 in 4.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

• 27 days annual leave plus bank holidays

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• Cyclescheme and Techscheme

For more information about the role please contact our reception on 01425 672347 or send us an email to info@ukyouth.org and a member of our team will call you back.

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

As part of the recruitment process, UK Youth will be gathering and uses certain information about you. For further information regarding this, please review our Data Protection Privacy Notice which explains what data of yours we process and how we use it.

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives.

We work with others to ensure that the youth sector is strengthened, supported and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

 UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Our outdoor learning provision is intentionally inclusive, and champions effective youth led engagement to highlight the importance and raise understanding of the breadth and positive outcomes of outdoor learning youth work

Why work at UK Youth?

This is an exciting time to join UK Youth as we embed our new strategy and transform the way we work to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives.

Based at Avon Tyrrell Outdoor Centre you will be working as part of a small friendly staff team in a beautiful location.

UK Youth prides itself on being an Equal Opportunity employer, and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation, including Black, Asian, minority ethnic groups, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.