Chief of Staff

• Function: Executive

• Reporting To: CEO & COO

• Time Fraction: Full-time

• Start Date: ASAP

Why join Music Health?

This is a special time for Music Health.  We're on a mission to transform healthcare with music by providing accessible and effective digital music experiences that improve mental and physical well being. We're a young and fast-growing company with endless potential to make a difference.  We’ve already laid the foundations as a successful startup and are now maturing into a global scaleup.

What do we do, exactly?

We've created a technology platform that delivers music therapy to anyone with an internet connection. Our first brand, "Vera," focuses on dementia care.

How do we work?

At our core, we're an innovation company driven by a passion for change. We work quickly and collaboratively, embracing a flat organizational structure that encourages rapid decision-making and fosters a supportive, mistake-friendly environment. We believe in the power of good ideas and execution, and you'll be surrounded by a world-class team dedicated to promoting well being and advancing the use of music therapy in modern healthcare.

Being a startup, we aren't flush with resources or cash and want to be very upfront that joining the company at this stage (pre-seed) is an opportunity to earn significant equity and play a pivotal role in our future success. We are not in a position to pay market wages yet, but have committed to our team when that will change (post-seed funding). The package we offer for this role will combine equity and cash to match up to a compelling market rate offer, however the equity portion will largely outweigh the cash portion initially in the short term.

Why will you thrive here?

Not only will you be part of a dynamic and rapidly growing company on a mission to transform healthcare with music, but you'll also have the opportunity to set yourself up for success from day one because you’ll have:

• Hands-on experience in a startup environment, where you'll have the chance to be a core team member and help shape our early success.

• Flexible, hybrid working hours that allow for both team collaboration and personal focus.

• The chance to see the meaningful impact of your work as we help people improve their mental and physical well being.

• The opportunity to learn from some of the best in the business, including a diverse and international team of innovators from the music and tech industries.

• The chance to share in the company's ownership (equity), ensuring that your success is directly tied to Music Health's success.

At Music Health, we prioritize our Employee Experience (EX) and are committed to making this role a highlight in your career. In return, we ask that you...

• Embrace our vision and embody our core practices.

• Dedicate your energy to our mission of changing people's lives with the power of music.

The Role

To accelerate our mission to transform healthcare with music we’re looking for a Chief of Staff to be a strategic partner to our co-founders, Nicc and Steve, as well as our Leadership Team. The role provides you with a unique vantage point across all teams, which will allow you to connect dots and become a force multiplier.

Step into a fast-paced and dynamic environment, where you'll be at the forefront of the company's early stages of commercialization. You will work closely with our business development, marketing, product, and customer success teams to drive success and achieve our vision.

You'll have the unique opportunity to make a meaningful impact by balancing both strategic and operational responsibilities while also having the autonomy to make your own decisions and explore innovative tactics. We believe in empowering our team members, and you'll have the full support of our leadership with 100% backing for your decisions if you believe in them with enough conviction.

The nuts and bolts of the role  

Create leverage from Nicc and Steve’s time while driving accountability from the Leadership Team - The Day To Day (50%) 

• In any scaling organization, the attention and focus of a leader is the most valuable asset, and your job will be to ensure Nicc and Steve maximize the time they spend on the work that matters most. You’ll get to know them both, adapt to their working styles, learn how to synthesize their views and suggest a path forward by doing the deep work that leads to effective execution. You’ll make Nicc and Steve more accessible by attending meetings on their behalf to ensure the needs of the team are heard. As needed, you’ll also prep external materials for them, including presentations, speaking notes and first drafts of strategy docs.

• Run the Leadership Team day to day, developing productive relationships of trust with each member so that you know their priorities and concerns. Become trusted to advocate for each member of the team in any discussion.

• Set the agenda for the weekly leadership meeting where you will prioritize what matters. You’ll not only facilitate these meetings but you’ll also be expected to provide your own perspective based on your vantage point across key strategic initiatives and be willing to challenge the perspective of the leadership team.

Drive the execution of Strategy & Planning - The Cyclical Stuff (20%) 

• Support the CSO and founders by owning the operating cadence that sets and reviews Music Health’s global strategy, 3x3 plan and OKRs:

  • Be the driver of outcomes consistently through each cycle by arranging high-profile prioritization discussions on a needs basis while playing a key role in the reset each quarter.

  • Being a dispersed team, the moments when the whole company comes together are the most important. You’ll set the agenda and facilitate the weekly company-wide standup meetings, the quarterly strategy planning sessions and the semi-annual team off-sites.

  • Create effective forecasting and reporting cadences and ensure accurate input from the various teams to do so.

  • Proactively draft the agenda, board packs and minutes for our quarterly Board Meetings and help support a strong governance and compliance culture.

Support and drive the Functional Teams - The Day To Day (20%)

• Create a supportive, collaborative, high performance, accountable team culture where we have each other’s backs and celebrate ALL wins!

• Oversee the needs of the team in the day to day ensuring optimal output towards our collective goals.

• Make recommendations and contribute to collective wisdom within the team (documented in ClickUp).

• Where relevant, contribute personal experience to the ideation and development of new products.

Own Special Projects (biting off 1-3 at a time which could include some of these listed below) - The Fun Stuff (10%)

• Regulatory Strategy: Support the founders to develop Music Health’s regulatory requirement strategy with the FDA (US), TGA (AU), MHRA (UK), Medsafe (NZ) and Health Canada (Canada).

• Pricing: Make recommendations and contribute to decision making regarding pricing and packaging by constantly analyzing the market (Quantitative & Qualitative) to refine our pricing strategy, product positioning and messaging.

• Customer Personas: Review and re-define our customer personas aligning product and marketing (e.g. customer mapping by category, industry, geo, demo etc).

• Customer Success Optimisation: Support the COO to optimize our customer success strategy to maximize yield and minimize churn of customers who have committed to us:

  • Ensure the sales and customer success strategies work in lock-step with the marketing strategy to drive business KPIs.

• Reporting Overhaul: Create effective forecasting and reporting systems via the Hubspot CRM and ensure accurate input from the team.

• Competitor/Market Analysis: Provide complete visibility and regular reporting on performance and market trends to the ELT and Board in order to manage investor expectation and enable effective strategic planning.

Culture Maker - The Extra 10%!

• Contribute to our high performing culture, driving accountability and ownership at every opportunity.

• Incorporate our 6 practices (Speed, Radical Candor, Customer Obsession, Efficiency, Teamwork and No Jerks) into your day to day so that they become your behaviors and in turn our values.

Requirements to succeed

• Results-driven optimism, tenacity, and a great eye for both niche and mass opportunity.

• Understanding and identifying pools of value worth chasing.

• Ability to get your foot in the door and feel comfortable talking to senior execs from any organization.

• Learn fast and challenge the thinking that exists to continuously push us forward!

The ideal candidate

Essentials

• Ability to clearly communicate forecasts, results and business strategy

• Ability to clearly convey and highlight the opportunity Music Health presents

• Ability to navigate tough conversations and to challenge 'how this is usually done', without compromising your integrity or the company's image

• Strong relationship building skills

• Superior organizational skills

• Superior presentation skills

• Willingness to learn and develop

• You like contributing to the company culture and being part of the team

Willing to learn

• ClickUp

• G-Suite

• Slack

• Hubspot

Bonus points if you have experience 

• With the health, wellness, fitness and/or aged care sector

• With large partnership negotiations

• In a fast paced, high growth environment