This is a varied, proactive and fast-paced role which involves both the remote leadership of a dynamic team of Financial Inclusion Managers as well as support for the central development of the Financial Inclusion Programme. The Financial Inclusion Leads will be responsible for managing a team of Financial Inclusion Managers, supporting them to develop good practice in their areas of responsibility and providing subject specific expertise to their team and the food bank network. They will also develop, implement and deliver food bank facing projects for the Financial Inclusion Programme, delivering real change for people in crisis across the UK.

Role responsibilities

• Manage the regional delivery of the Trussell Trust’s programme to develop an integrated approach to financial inclusion across the food bank network in line with the organisation’s mission to end the need for food banks.

• Provide leadership, support and line management to the Financial Inclusion Managers. Ensure the team are supported through coaching and robust development plans that allow them to flourish.

• Drive the promotion of good practice in advice delivery including service models, quality assurance processes, governance, monitoring, evaluation and reporting, referral pathways, engaging volunteers and promote a culture of continuous improvement and participation of diverse communities with lived experience.

• Work closely with relevant Network Leads to ensure that support provided is well-aligned and integrated with Trussell Trust’s wider support offer as well as establishing effective partnerships with a range of stakeholders including advice providers and sector bodies, local authorities, faith-based organisations (including churches who are often involved in the governance and running of food banks) and organisations that work with specific diverse groups who are affected by poverty.

• Collate information on challenges, good practice and key considerations and work with the Financial Inclusion Senior Manager (Income Maximisation) to identify and develop additional resources and support needed

• Work with the Senior Manager (Income Maximisation) and Head of Financial Inclusion Programmes to develop and deliver agreed Financial Inclusion projects and workstreams between the Trussell Trust, key partner organisations, and local and national stakeholders. This includes initiatives around training, resource development and ongoing optimisation of service delivery within food banks to provide access to high quality income maximisation and other social welfare law advice for people in crisis.

Person Specification

Technical skills and minimum knowledge:

• Excellent knowledge of the advice and financial inclusion sector

• Experience of leadership and line management

• Experience of planning and managing innovative projects

• Experience of designing and leading participation of people with lived experience and utilising data and insight to tailor delivery to the needs of diverse communities

• Experience of managing stakeholder relationships both at a local level in a community development context, and a national level

Behaviours and competencies:

• Excellent communication and interpersonal skills

• Excellent problem-solving abilities

• Well-organised and able to juggle competing priorities

• Demonstrate a commitment to the values of the Trussell Trust and in particular, empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

• Role models inclusive behaviour, values and leadership

• Able to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together.

Key Stakeholders

• Operations including Regional/Area and Pathfinding teams

• People and Culture including Quality and Safeguarding and Learning and Development

• Public Engagement

• Partner organisations

• Food bank network

Our Values

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued. We welcome people of all faiths and none, and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.