We're looking for an empathetic and organised Customer Experience Guide to join us 

Getting a mortgage is complex, frustrating and slow. At Habito, we’re transforming mortgages: making them faster and simpler for customers.

Our Customer Experience team is a key part of the operations team and at the heart of everything we do. You’ll be supporting customers on live chat, helping them navigate the website, their account and their mortgage application in a way that makes sense to them.

You’ll be part of a diverse team with years of mortgage experience between them. It’s a fast-paced and ever-changing environment – if something’s not working well, we’re not afraid to change it. We’re each a proud part of our longstanding 4.8* Trustpilot rating with over 5,500 reviews.

More about what you’ll do:

• Answering customer queries using live chat by supporting customers on general guidance around mortgages and the home-buying process – things like what lenders look for, the types of income you can use to buy, the rules around renting out your home, and more.

• Gain a deeper understanding of our product and services. You’ll need to know them inside out so you can support and guide customers to a 5* star service.

• Explain things to customers in a clear, simple and jargon-free way. Mortgages can be tricky – we pride ourselves on being informative in language that’s accessible to all.

• Identify trends in customer queries and work with our engineering, product and  operations colleagues to improve the customer journey from their first click on our website to receiving their mortgage offer.

• Multitask multiple customers at one time

If you want to be part of a team that’s all about making mortgages easier, we’d love to hear from you!

The benefits

• Competitive salary and share options

• Flexible holiday

• Enhanced maternity & paternity leave

• Free healthcare and life assurance

• Career development, coaching and training

• Contributory pension scheme

• Cycle to Work Scheme

More about Habito

You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future. 

We want to hear from everyone

The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.

If you feel you can do the job, we’d like to hear from you, no matter what your background or qualifications.

We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.

Habito is proud to be a certified B Corp.