As an account manager you will cultivate and manage relationships with current and potential clients to advance the organizations Wilderness Medicine account portfolio. An account manager's primary responsibility is facilitating the course creation, booking, and logistical process for sponsor partners. Our sponsor partners operate our wilderness medicine courses in partnership with NOLS Wilderness Medicine. You will help these sponsors by customizing programs within our existing systems for the contracting, logistics, enrollment, and communication, supporting the needs of the department and our high-volume business partners including government clients and faculty sponsors.

Account Managers are independently responsible for managing relationships with external audiences and for collaboration with NOLS Wilderness Medicine staffing and admission teams. These relationships result in 300 courses, or roughly 30% of the department’s business annually. You will work closely with the Business Operations Manager, and the NOLS Wilderness Medicine Director and function as an integral member of the NOLS Wilderness Medicine Program Team.

Key Logistical Points:

Location: Remote or NOLS Headquarters in Lander, WY

Start Date: January 2nd, 2025

Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.)

Questions: Please contact peopleteam@nols.edu

What does an Account Manager do?

This role is in our NOLS Wilderness Medicine team and will be involved in the following activities:

• Managing relationships with NOLS Wilderness Medicine’s high volume sponsors.

• Initiating course development process by building relationships and assessing opportunities for expansion viability and the subsequent impact on other regional sponsors.

• Managing concerns and conflicts with all high-volume sponsors and negotiates acceptable practices.

• Coordinating the booking, contracting, and collection of course information for assigned partner courses. Regularly communicating with sponsors to ensure accurate information is presented to service providers, students, and instructors.

• Ensuring database integrity for these courses throughout the year and manages the addition of new courses outside of the annual plan.

• Providing programmatic and logistical support for NOLS Wilderness Medicine sponsored courses held in locations throughout the world.  This includes pre-course tasks such as securing course location, instructor housing facilities as well as communicating directly with instructors.

• Creating and maintaining custom systems to integrate key tasks of NOLS Wilderness Medicine operations to outside organizations workflow.

• Providing customer support, reminders, and follow up related to these courses.

• Participating in the statement of work and operational guidelines with high volume sponsors; meeting contractual and operational expectations.

• Tracking long term financial impacts of course related expenses. Typical contract obligations range from $10,000 to $75,000.

Please note this list is not inclusive of all duties and responsibilities, but rather covers the more frequent tasks of the role.

What makes a great Account Manager at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We expect to provide training and development support in some of the areas.

•  Ability to develop a firm understanding of the NOLS Wilderness Medicine mission, organizational systems and policies. As well as sponsor’s mission, systems and internal policies (examples: budget cycles and operational procedures).

• Ability to assess sponsors’ desired outcomes and to suggest solutions inside NOLS business practices and guidelines.

• Ability to work independently, organize multiple duties and prioritize workload.

• Strong interpersonal communication (phone, verbal, digital), planning and logistical skills. 

• 2-3 years administrative experience and/or project and operations management experience or skills.

• Above average fluency with technology.

• Initiative, organization, flexibility, and tolerance for adversity and uncertainty.

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader. We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS really is a great place to work:

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• All employees can benefit of free outdoor equipment "Rental" at our various locations

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS courses for you and your family

• Wellness Time for all employees

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Next steps

At NOLS we use the Applied platform for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your resume alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymized, and reviewed in a random order by members of our team. 

The Applied platform also asks some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

Additional Information

NOLS currently can support remote employees with legal working rights in the following locations: Canada, Chile; India; Mexico; New Zealand; the US, states: Alaska, Arizona, California, Colorado, Connecticut, Idaho, Maine, Minnesota, Montana, New Mexico, New York, North Carolina, Utah, Washington, and Wyoming.

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.