Systems Manager

eve sleep

Location Remote or Hybrid
Salary £45,000 - £50,000
  • Closing: 6:43pm, 26th Nov 2021 GMT

Perks and benefits

Flexible working hours
Work from home option
Wellness programs
Enhanced maternity and paternity leave
Paid volunteer days
Team social events
Equipment allowance
Cycle to work scheme
Free fruit
Dogs in the office

Candidate happiness

8.87 (1176)

Job Description

eve Sleep, who?

Where do we start? Well, we’ve been on one heck of a journey. From our early days with just 1 glorious mattress-in-a-box to our name to now offering 6 sublimely comfy (and, ahem, award-winning) mattresses and a whole host of top-notch sleep goodies, we’ve come a long way since 2015. And we couldn’t do it without our team of cracking individuals who make the magic happen every single day.

 Not only that, but they’re the driving force behind our mission to champion sleep wellness. ‘What’s that?’ we hear you cry. Well, we think everyone deserves to feel outrageously well slept. So much so that they wake up dancing every single day. And we want to help them get there.

As a brand and as a team, we live by 5 core values that make up our identity, our beliefs and our very DNA. They are what we live and breathe. And we’re pretty darn excited about them.

  • We are yellow and bring a ray of sunny optimism to everything we do. 

  • We don’t believe in being sheep and thrive on bravery, individuality and curiosity. We accept people for who they are and what they want to be.

  • We won’t sleep until you do, and we believe in what we’re doing. We won’t stop until it’s done.

  • We are support experts, cheering each other on and picking each other up when we fall.

  • We keep things simple by talking in good old plain English to communicate efficiently and help each other out. 

In a nutshell, we look for people who believe in our values and are as hungry as we are to unleash the power of sleep wellness.

 the opportunity

We are looking for an experienced, Systems Manager to own the Operations and Customer Support tools across the business. Ops and CS are key investment areas and will create an increasingly competitive differentiator for eve. As the owner of our back-end tech stack, you’ll lead the teams through a systems transformation that integrates our end to end supply chain to the end customer. 

We have a packed digital roadmap over the next 18 months with a strong focus on improving our back end processes, including warehouse migrations, implementing new delivery services and improving how we report on our supplier performance and stock availability. As a Systems Manager, your role will make this happen and join us on the journey of unleashing the power of Sleep Wellness. 

This role can be remote with one day in the office per month.

the day to day stuff

  • Define the Ops/CX product vision, own the roadmap to achieve it, and prioritise effectively with your engineering counterparts to allocate the team’s capacity. 

  • Meet frequently with tech, data, and business stakeholders to develop a deep understanding of their business processes and needs. 

  • Own the configuration of core Ops systems (e.g. GFS Checkout, StockIQ) and provide the tech team with detailed developmental requirements.

  • Analyse core metrics and processes, identifying opportunities to improve Ops and CX efficiency.

  • Develop expertise in our third-party warehousing and logistics providers' technical capabilities and ensure our technical roadmap is aligned to their capabilities. 

  • Identify and evaluate new product opportunities in partnership with Ops leadership team.  

  • Track and monitor new features’ performance and functionality after launch to iterate and improve on them 

  • Manage resolution of urgent engineering issues while communicating changes to stakeholders.

what we’ll love about you

  • A background as a Systems Manager/Product Owner with experience in supply chain and fulfilment.

  • Experience working on technical integrations and business process projects. 

  • Excellent communication skills with a demonstrated ability to translate technical concepts into accessible narratives, to generate buy-in for ideas and plans

  • You’ll have examples of success in translating strategy into an executable roadmap across different teams with the ability to think and perform both tactically and strategically.

  • You’re a pro at using your initiative, have a can-do attitude and always want to learn and grow.

  • We care and respect each other, and we look for those who do the same whilst building and maintaining relationships with others.

  • Building the eve culture is important to us, and we want people who will contribute to this, who are passionate about what we are doing and who are eager to join us on the journey of sleep wellness.

  • Things move faster than our dancing sloth, so you’ll need to be flexible and okay with change.

what you will love about us: - 

Aside from the job role, the people and our culture, we have a few other things that make eve a pretty fantastic place to be:

  • No more sleepless nights. Once you have passed probation, you will receive an eve mattress and pillow on us. Believe us; you will never have been so excited about a mattress and pillow. There’s also a generous staff discount and one for family and friends, too.

  • Looking after you. You’ll have the choice to sign up for private health insurance with Vitality on completion of probation. We’ll cover the cost while you enjoy 24/7 online GPs, access to excellent medical care, incentive points to get fit or stay fit, and some seriously fantastic discounts.

  • Flexible hours. Being a sleep wellness company, we know that people tend to be either an early bird or a night owl or something in-between. That’s why we have flexible hours to help everyone be the very best version of themselves (and catch those extra zzz’s).

  • Hybrid working. We know that working away from the office can mean a better work-life balance and more flexibility. So we’ve introduced a hybrid way of working that means we spend some time in the office with our colleagues and some time at home (or somewhere else) every week.

  • Holiday. You’ll get 25 days a year, excluding Bank Holidays. And because we want you to stick with us, we’ll give you an extra day’s holiday every year after you’ve worked with us for 2 years, up to a maximum of 30 days. Nice, eh?

  • Birthday day. Fancy an extra day off on your special day? We give you a day’s annual leave in addition to your 25 days on your birthday. Make sure you celebrate in style.

  • Grow with us. We’re passionate about your growth, and throughout each year, we want to champion (and understand) your personal development goals. We also host personal and professional learning opportunities.

  • Weekly yoga. You don’t have to be a pro yogi to join in with this one. Every week we head off into the world of Zoom for weekly yoga classes to help us unwind and relax. 

  • Cycle to work scheme. We believe in your overall wellness and want to support where we can. So, after 3 months with us, you can apply to our Cycle to Work scheme and invest in some seriously cool wheels.

  • Sharing is caring. We’re not afraid to talk about mental health and believe it’s a fundamental human right to feel supported. That’s why we work with Spill, a remote mental health service that provides support in all different shapes and sizes. This one’s on us, so use it to your heart’s content.

  • Culture champs. The word culture is thrown around these days. But we live for ours. That’s why we’ve got a team of proactive culture champs who plan fun stuff that brings us all together. So whether it’s a remote cooking lesson, a brain gym sesh or a surprise in the post, we’ve got a smashing culture that gives back on the reg. And we’re pretty damn proud of it.

  • We're primarily working from home at the moment, but when we're all back working in the office regularly, we'll resume our office breakfast every Wednesday.

  • Thursday drinks. What better way to kick back than with a Thursday tipple? We’d usually do it in person, but right now, we do it via Google Meet. Some weeks we host games, and other weeks we have a general chinwag. 

  • Not your typical bonus. Our people enjoy the same financial reward, regardless of experience, salary or seniority. This is just one way we’re smashing inclusivity.

  • Share the love. We’re always on the lookout for talented people to join the eve team. So if you recommend someone for a role we are recruiting for, and they’re successful, you’ll receive £500 once they complete their 3-month probation. Nice.

  • Simply The Best. We’re not afraid to champion each others’ successes, which is why we hold monthly Simply The Best nominations and recognitions to shine a light on successes across the business, no matter how big or small.

  • Doggy friendly. Yup, you read that right. Our workplace is dog friendly, so some of our team bring their furry friends in a few days a week.

Removing bias from the hiring process

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications are not yet open