Do you have a passion for projects and a desire to tackle financial insecurity? Turn2us is looking for a Project Support Officer to support data, impact, digital, and innovation projects across the Impact & Innovation directorate.

Turn2us is a national charity tackling poverty, we make grants to people living in financial insecurity and provide information to support people to understand their rights to social security and other available grants they may be able to access.   

Impact & Innovation facilitates planning, impact measurement and digital innovation with and for internal colleagues, co-production partners who have lived experience of financial insecurity and external organisations. We work in partnership, often on a project-by-project basis, and we learn through doing. We are continuously growing and developing our practice – fuelled by openness, curiosity and bravery.

The Project Support Officer plays a key role ensuring projects are delivered in an effective and timely way. Working with project managers across the directorate, you will have to be responsive, flexible and adaptable to change, as well as an excellent communicator who builds high-quality relationships.

If you want to be part of tackling the causes and symptoms of poverty, please apply to join our team.

Job Description

Job Title: Project Support Officer

Department: Impact & Innovation           

Reports to: Director of Impact & Innovation      

Location: Combination of home working and Head Office, Hammersmith, London W6 7NL       

Purpose of the Role: Support and co-ordinate projects across the directorate, develop Turn2us project processes and workflows, provide administrative support to the Directorate as required.

Key Responsibilities and Accountabilities:

1. Providing efficient and effective project support as required to a variety of data, impact, digital, and innovation projects.

2. Overseeing schedules and workflows of the team to ensure the smooth running and reporting of the Impact and Innovation Team projects.

3. Developing and improving processes and workflows to assist project managers.

4. Liaising with external project partners to ensure the timely delivery of project elements.

5. Providing administrative support to the Directorate as required.

Duties:

1. Providing efficient and effective project support as required to a variety of data, impact, digital, and innovation projects.

• Maintaining and observing project schedules, work plans, and team wide initiatives.

• Acting on decisions made by team project leads/managers and ensuring actions are documented and followed up.

• Data entry of statistical / financial information into spreadsheets and databases.

• Updating and housekeeping of electronic documentation and archiving of team documents.

• Internal communications and staff engagement for projects.

• Building and distributing surveys for projects.

• Report writing for projects.

• Word processing, transcribing, data entry as required. 

2. Overseeing schedules and workflows of the team to ensure the smooth running and reporting of the Impact and Innovation Team projects.

• Ensuring projects/schedule deadlines are managed and alerting to and updating any project changes.

• Managing and monitoring the logistics for project workshops and key meetings.

• Contributing to the compilation of workshop documents as directed.

• Organising and attending stakeholder meetings as directed.

• Taking, disseminating and chasing team actions from scheduled team meetings.

• Ensuring the effective administration and preparation of project sessions and related equipment, where appropriate.

• Organising project meetings and managing bookings as directed.

• Updating Trello and other project management tools.

• Contributing to the collation and distribution of papers in advance of meeting.

• Taking and circulating meeting minutes as directed.

3. Developing and improving processes and workflows to assist project managers.

• Understanding issues with timely and effective project management at Turn2us and working across the organisation to develop processes, workflows, tools and resources to support improved delivery.

• Supporting the roll-out of the Project Management Toolkit.

• Working with project managers to embed best practice.

• Work with the Head of IT to implement useful project management tools and Teams functions.

4. Liaising with external project partners to ensure the timely delivery of project elements.

• Working with project managers to co-ordinate co-production partners and groups, ensuring co-production partners feel safe and supported on projects and payments are made in a timely manner.

• Administration support around funding applications, working closely with the Income team.

• Write and share updates with external stakeholders on project progress.

• Support with writing updates to funders on project progress.

5. Providing administrative support to the Directorate as required.

• Organise out of London travel for senior staff within the directorate.

• Provide administrative support for directorate meetings, workshops and events as required.

• Organise, minute and attend key directorate meetings.

• Minute meetings as required and support follow up actions to be taken forward.

• Contributing ideas for improving and enhancing the Directorate’s work.

• Participating in virtual and office-based team meetings.

• Internal communications to share the work of the directorate with staff across the charity.

• Diary management and key meeting scheduling for the Director of Impact & Innovation.

• Working with colleagues, face to face or remotely, to maintain good communications and relationships.

• Upholding the values of Turn2us.

• Being flexible in working across the team and the wider directorate as appropriate.

These are the normal duties, which the Charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by the Charity for the efficient running of the charity.  This Job Description is non-contractual. It will be reviewed from time to time and may be subject to change.

At Turn2us, we are committed to protecting personnel, children, adults, and service users from any harm arising from each other, themselves, our activities, or organisational failings whilst in contact with us. The post holder will be required to follow the safeguarding policy and will be responsible for integrating safeguarding into all aspects of their work.

The post holder will be expected to ensure that their work complies with contractual terms and conditions, the Charity’s policies and procedures and key legislation, such as data protection and charity law.

Person Specification

Skills:                                    

• Exceptional organisational skills.

• IT literate, including the ability to use databases.

• Excellent written and verbal communication skills in English.

• Strong ability to build and maintain productive working relationships.

• Ability to present clear, concise reports.

• Good presentation and facilitation skills.

• Understanding of co-production.

• Understanding of safeguarding.                        

Knowledge:              

• Knowledge of civil society.

• Understanding of financial hardship.

Experience:  

• Proven experience using project management principles, project coordination, organising workflow, create and manage schedules.

• Experience of Agile, waterfall and blended project management approaches.

• Ability to communicate clearly (written and verbally) writing clearly and accurately, including drafting routine correspondence, and taking minutes of meetings.       

Personal Attributes:            

• Interest in project management and the subject areas of digital, data and insight and innovation for social impact.

• Highly motivated with an ability to work on own initiative and work proactively in key areas of responsibility.

• An understanding of and commitment to promote equity, diversity and inclusion through all aspects of work.

• A positive and energetic approach to problem solving.

• Commitment to Turn2us values.

Turn2us is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we are particularly interested in applications from people from all backgrounds.