1587652 - Head of Digital Tools

Ministry of Housing, Communities and Local Government

£50,006 to £59,377 (London)


Are you passionate about the opportunities available to end users offered by current and future technologies?

Are you motivated by finding solutions to user and business needs?

Are you creative, enjoy sharing ideas and turning them into actionable outcomes?

If your answers are ‘yes’ to all these questions, please consider joining us on our digital transformation journey as our Head of Digital Tools.

The opportunity on offer:

We wish to hire a Head of Digital Tools for our End User Computing (EUC) team to deliver the service outcomes for our EUC technologies that includes Office 365.

The opportunity will require you to take responsibility for ensuring our users can make the best use of our current and new tools, you’ll also manage customer engagements and develop and deliver project requirements; we’ll also need you to focus on the proactive continuous improvement of our digital tools suite.

Operating as a ‘consultant to the business’, you will seek to maximise the use of our new tools and services as they become available and you’ll work with our users to try out the new ways of using the tools to enable them to meet their objectives.

As a champion for using new digital tools to increase collaboration and productivity across our teams, find solutions for business and technical issues through innovative thinking and approaches, and you will showcase the Department as a leader in the future of work using digital technology to deliver better business outcomes.

For full details regarding ‘The scope of responsibilities’, ‘The person specification’ and specific information ‘About us’, please download the full candidate pack attached to the CS Jobs advert.

Selection Process Details

At sift, we will assess:

  • DDaT Capability: Change management (Level: Practitioner) - In your experience how do you manage change within an ever evolving environment such as Office 365 and how you ensure that your users can benefit from the new capabilities as they become available?

  • DDaT Capability: Problem management (Level: Practitioner) - Tell us about a time when you have identified and classified a problem with the customer experience service / end user need, what actions did you take and what was the end result?

  • DDaT Capability: Technical Specialism (Level: Expert) - Please describe your experience of managing, delivering and supporting modern end user technologies such as Microsoft Office 365, Windows 10, mobile devices and supporting infrastructure to deliver consistently excellent services.

All questions at interview will be based on the DDaT criteria found in the attached document found on the CS Jobs Advert.

The interview will be of a blended nature consisting of both competency and strength based questions. The strength based questions will require natural responses from the candidates. You may also be asked to prepare a short presentation, details of which will be communicated if successful at sift.

Feedback will only be provided if you attend an interview or assessment.