The Business System Analyst, CRM (BSA) at NOLS is responsible for optimizing IT systems and supporting current and future business processes within Microsoft D365 CRM. This includes analyzing new and existing technologies, designing and implementing solutions, and driving process improvements. The BSA will manage the roadmap for CRM enhancements and fixes, ensuring effective documentation, testing, implementation, maintenance, and integration with other systems. Additionally, the BSA will assist in migrating remaining business units from legacy software to D365-CRM, ensuring accurate and secure data flow across systems.

Key Logistical Points:

Location: Remote or NOLS Headquarter in Lander, WY

Start date: December 2024 or as soon as possible.

Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.

Questions: Please contact peopleteam@nols.edu

What does a Business Systems Analyst, CRM do?

This role is in our IT Applications and Data team. 

This role is at mid-level which means you will be involved in the following activities: 

• Oversees database to ensure quality of student, sponsor and constituent records and enrollment, course and fundraising data

• Collaborate with stakeholders to understand the IT needs of the Wilderness Medicine, Expedition, and Advancement departments

• Determines how changes to a project, system and/or process will affect the business and systems

• Advise on current and potential system inputs, processes, and outputs

• Gather business requirements and develop and communicate detailed specifications and/or project documentation for implementation of new software and tools (often in coordination with external implementation partner vendors)

• Communicate project expectations and progress to stakeholders

• Prioritize, groom and perform testing of system enhancement requests

• Assist in developing and creating lists, queries and dashboards

• Support and train end users, including developing training documents as needed

• Maintain/edit Solution Design Documentation for D365 CRM

• Provide Tier 3 support of D365 CRM and related applications, integrations and reports

• Create simple PowerBI reports and communicate report requirements for more complex reports to our vendor partner

• Create simple Walks (user aids) using WalkMe (our digital adoption platform)

• Support other IT department initiatives and projects as assigned

What makes a great Business Systems Analyst, CRM at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

• Bachelor’s degree in business or a related field; or equivalent experience

• Experience in a non-profit, fundraising organization a plus

• Extensive knowledge of CRM best practices and techniques

• Extensive experience with Microsoft D365-CRM software, 

• Experience with Power BI or other query and reporting tools

• Experience with WooCommerce and other integrations with D365-CRM a plus

• Experience implementing CRM and other business applications a plus

• Project management skills including creating project/task schedules, test plans

• Working knowledge of database queries (theory and design)

• Excellent verbal and written communication skills with internal and external customers

• Excellent analytical and problem-solving skills

• Personable, customer focused

In your first 6 months, you will: 

• Assist in managing the D365-CRM support pipeline including grooming enhancements, partnering with our vendor development team to design and test enhancements

• Assist in projects related to migrating enrollment and course delivery processes and data from legacy systems into D365-CRM

• Assist in project related to migrating financial processes out of D365-CRM and into Business Central

• Provide Tier 3 support for the Wilderness Medicine and Advancement users and systems (primarily D365-CRM and related integrations)

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader.

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

NOLS really is a great place to work:

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free Outdoor Equipment "Rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for benefits package. 

• Paid Time Off: For new employees, this accrues at 26 days per year. NOLS World Headquarters observes 10 annual holidays and those holidays also reduce PTO balances

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

How to Apply

We use a great platform called Applied to reduce bias in the recruitment process. You will need to answer a few work-based questions which will be anonymously marked by members of our team. Our selection is based on performance in these questions, rather than looking at your resume.

Candidates with the top scoring answers will be invited to a structured interview where you get to meet some of the team. At the interview stage you will be asked questions that reflect the role, so you have the chance to demonstrate your skills. It is at this stage we first see your resume. We give eligible applicants feedback through our hiring platform.

Additional Information

NOLS can currently employ remote employees who have legal working rights in the United States, Canada, Chile, Mexico, New Zealand, and India. In the U.S. we can support remote employees in the following states: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Utah, Washington, or Wyoming.

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify for U.S. employees, Certificado de Antecedentes for Chilean or Mexican employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.