Customer Success Manager (Partnerships)
DeepCrawl
- Closing: 6:42pm, 6th Dec 2021 GMT
Job Description
Hey, thanks for checking out the Customer Success Manager (Agencies) role at Deepcrawl.
At Deepcrawl, we empower the world’s leading brands to harness their full revenue potential through the one initiative most businesses overlook – technical SEO.
Our vision is to empower businesses to bring SEOs, marketers, and engineers closer together, connecting the dots between often siloed SEOs and the wider business, and converging business operations to improve their website performance.
Our SaaS Technical SEO platform is used every day by thousands of enterprise businesses as well as all six major global group advertising agencies – including leading brands like Adobe, eBay, Microsoft, Twitch, Canva, and Paypal. And the number of brands using Deepcrawl is growing every day!
To drive the next stage of growth we’re looking for a passionate and strategic Customer Success Manager to join our team and specialise in managing and developing relationships within the Global Network Agencies - WPP, Omnicom Group, Publicis Group , Interpublic Group and Dentsu Aegis.
A brief overview of what you’ll be doing at Deepcrawl
DeepCrawl is looking for top talent to continue building the revenue stream from our portfolio of Global Media Agencies. This is one of our fastest growing channels and has broader strategic importance.
The ideal Customer Success Manager is a versatile, solution minded and commercially savvy. They will be energised by the unique opportunity to take DeepCrawl’s already strong presence in the largest global agencies to the next level.
Key Responsibilities:
Establish and strengthen relationships at every level within the Agency Networks.
Identify and qualify growth opportunities for Agency Account Managers (Alex Mills) to drive strategic expansion and growth
Conduct training to secure engagement with offices that are strategically important
Develop and implement a commercial success strategy for Global Agency accounts (defining life-cycles, on-boarding, segmentation of support, billing strategies, etc.).
Continue to strengthen relationships within leading/strategic/high value agency offices, establishing DeepCrawl champions where possible.
Manage Global Agency renewals.
Help convert broad adoption of DeepCrawl across the Agency Networks into strategic commercial partnerships.
Be seen as a trusted advisor with a deep understanding of challenges facing the management and SEO teams within Global Agencies.
Background/Required Skills
Your personality is as important as your skills and experience in determining whether or not you’ll be successful in this role. Our agency partners consist mainly of digitally savvy and connected individuals who work hard and have fun, and we are looking for a team-player who fits our culture of self-starters that thrive on taking responsibility and delivering against tight deadlines.
Essential Skills:
Excellent communicator
Empathy to connect with and understand the perspective of a broad range of roles
Comfort in commercial or selling conversations
Consultative business development acumen
Ability to run effective discovery processes for both training purposes and sales opportunities
Proven track record of hitting and exceeding renewal and/or growth targets
Problem solving skills to thrive in an entrepreneurial environment
Operates with a high degree of accountability
Preferred: Experience within Saas or prior experience working with Agencies
In return, we are offering a competitive compensation package and an opportunity to boost your career to the next level.
Our Culture
Deepcrawl is committed to our cultural value. They’re not just platitudes, they’re the DNA of our entire company.
We are agile
We are one team
We get s*** done
We make an impact
...and we make it fun!
Sound like a culture you’d like to be a part of? Join us!
Why Deepcrawl?
We’re an innovative and fast-growing tech startup
Funding from a prominent Venture Capital firm
Global footprint, with clients in 55+ countries and offices in London, New York and Krakow
Beautiful and spacious office space in Barbican
Newest Hardware
Private health and dental insurance
Perkbox
Budget for health and wellness activities
1 paid volunteering day per quarter
2 personal days per year
25 days of paid annual leave
Company option shares participation
Flexible working from home & remote working policy
Summer Fridays (July & August)
Annual personal training budget
Company-wide annual trips
Virtual & office drinks & lunches
Deepcrawl is an equal opportunity employer and we are committed to providing an environment of mutual respect where equal opportunities are available to all applicants. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you’re looking for an exciting opportunity to work with a fast-growing and innovative tech company, then please apply with your CV. Please note only applicants that complete the Be Applied process will be considered.
Removing bias from the hiring process
Applications closed Mon 6th Dec 2021
Removing bias from the hiring process
- Your application will be anonymously reviewed by our hiring team to ensure fairness
- You won't need a CV to apply to this job
Applications closed Mon 6th Dec 2021