Role outline and purpose

Responsible for the delivery of a professional, responsive and inclusive employee experience. Achieved through excellence in administrative and project support and assistance to members of the People Experience team. Ensure that the team is fully supported to deliver against the requirements of the People function and business.

Role responsibilities

·         Provide responsive cross-team administrative support to the People Experience team according to priorities and capacity, supporting colleagues in providing information as appropriate, drafting letters or proposals and taking minutes at meetings.

·         Provide excellent customer service to employees ensuring that the central People inbox is managed well and all emails and requests are responded to accurately and in a timely manner.  

·         In collaboration with the People Partners and People Administrator support in the delivery off all employee life cycle tasks such as recruitment, onboarding, employee benefits and off boarding.   

·         Responsible for maintaining the People Experience team SharePoint site and administering and maintaining HR systems.

·         Work closely with colleagues to maintain central information by updating, maintaining and collating information such as spreadsheets for recruitment and the all-organisation chart, ensuring data is accurate, up to date and rectifying and escalating where necessary.

·         Monitor HR data and information to identify trends and raise awareness of key issues.

Person Specification

Technical skills and minimum knowledge:

·         Excellent attention to detail.

·         Excellent knowledge of MS Office applications, including Word, Excel, Outlook and Powerpoint.

·         Competent user of Software systems including HR Information systems.

·         Knowledge of standard office administration practices and procedures.

·         Highly organised - manages own time effectively; consistently meets deadlines and objectives.

Behaviours and competencies:

·         Demonstrate a commitment to the values of the Trussell Trust.

·         Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

·         Demonstrates a good understanding or capability to learn the principles underlying GDPR, other applicable legislation and best practice.

·         Maintain confidentiality and protect operations by storing information securely.

·         Produces accurate outputs to a high standard.

·         Effectively plans and organises tasks and activities which involve multiple stakeholders.

·         Demonstrates personal integrity and commitment to compliance and ethical standards.

·         Role models inclusive behaviours and values.

Key Stakeholders

·         People Experience

·         Director of People & Inclusion

·         Finance

·         Learning and Development

·         People and Governance Board

Our Values

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.