IT Operations and Systems Support Analyst

Principles for Responsible Investment

Location London
Salary £38,000-£40,000 p.a. (Full Time, Permanent)
  • Closing: 7:00pm, 30th Oct 2019 GMT

Job Description

About the PRI

The PRI is the world’s leading proponent of responsible investment. It works to understand the investment implications of environmental, social and governance (ESG) factors and to support its international network of investor signatories in incorporating these factors into their investment and ownership decisions. The PRI acts in the long-term interests of its signatories, of the financial markets and economies in which they operate and ultimately of the environment and society as a whole. The PRI is truly independent. It encourages investors to use responsible investment to enhance returns and better manage risks but does not operate for its own profit; it engages with global policymakers but is not associated with any government; it is supported by, but not part of, the United Nations.

Working at the PRI provides an opportunity to engage with highly motivated, culturally diverse professionals on a wide range of cutting edge issues, such as income inequality through the lens of sustainable finance. The PRI provides scope for development at all levels with opportunities for project leadership and management working alongside some of the most influential signatories and leaders across financial markets and economies. In combination with a supportive culture that encourages continuous learning and flexible working policies, PRI is a highly engaging place to work on truly transformative issues.

Job description

Reporting to the Head of IT, the role of the IT Operations and Systems Support Analyst will be to provide 1st -3rd line IT, Telecoms support and training to all PRI staff (approx. 130 employees including global staff) within a small team whilst supporting a junior member of the IT team. In addition, deliver routine IT services, and advise staff members in the appropriate use of IT resources, supporting, maintaining and administrating the company's core business systems/applications as part of a collaborative team.

Core Responsibilities:

■ Daily checks of systems at start of day for issues.

■ Helpdesk 1st – 3rd line support.

■ Troubleshooting software, workstations, laptops and printer issues.

■ Troubleshooting general network infrastructure and remote access issues.

■ Follow the defined department ITIL processes and procedures, and wider company standards, policies and procedures; providing feedback on processes where improvement opportunities are identified Support and admin of Phone System.

■ Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes

■ Maintain Active Directory/Office365 user accounts and groups.

■ Monitor the backup, anti-virus and Windows Update systems.

■ Carry out periodic preventative hardware maintenance on agreed schedule.

■ Maintain IT hardware and software licence asset register to ensure accuracy.

■ Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements.

■ Perform basic diagnostic and recovery routines on network equipment

■ Assist with maintaining the departmental operations manual and business continuity plan

■ Support PRI’s compliance towards data security, data protection and other legislative requirements.

■ Ensure the organisation’s compliance with legislation relating to disposal of equipment

■ Provide regular reporting to the Head of IT as required.

■ Mentor and support the IT apprentice working with the Head of IT to ensure they are meeting all the training requirements

Core Competencies:

PRI expects roles at a ‘Specialist level’ within the organisation to demonstrate skills across the following core competencies:

Analytical

•Looks for opportunities to add value by sharing specialist knowledge and insights

•Broadens the view to consider all possible options even if they initially seem unlikely solutions

•Can effectively capture and structure ill-defined or vague problems and is comfortable handling uncertainty (in own work and that of team members)

•Considers examples outside of the PRI in offering alternative solutions or guidance

Business Awareness

•Demonstrates an understanding of the business, including its finances, mission and its culture

•Identifies and utilises key relationships (both internal and external) for successful execution of project or piece of work

•Knows when and how to challenge senior managers

•Applies industry knowledge and understanding of external influences, coupled with an appreciation of PRI mission and strategy to inform decisions

Collaborative

•Demonstrates ability to build good working relationships at all levels

•Drives collaboration within projects or work programmes to deliver high quality outputs

•Aligns expectations with senior managers to reach agreement

•Promotes knowledge sharing across the organisation

•Flexes style and approach based on colleagues’ level of understanding and preferences

Communicative

•Independently delivers well-structured, logical outputs that deliver maximum impact with minimum editing

•Presents advice or recommendations within the context of the recipient’s area of focus to gain buy-in

•Improves the knowledge of senior managers by making complex specialist principles easy to understand

•Appreciates the impact of their communication on others, modifying behaviour and communication style to work in different situations

Developmental

•Shares specialist knowledge openly with others, creating opportunities for others to learn, grow and succeed

•Builds an environment within the PRI which values forward thinking, creative solutions and innovation

•Is active in specialist networks as a means of furthering own knowledge and applying at the PRI

•Uses good questioning skills in a way that causes others to think about their approach

Structured

•Prioritises where contributes own time based on the value it would deliver

•Uses project management and oversight of individual work processes to improve organisational performance

•Continuously monitors external developments to incorporate into own work activities

•Translates project objectives into own work plans

Technical Competencies & Experience:

■ Working knowledge of Windows 7, 8 and Windows 10, Microsoft Office 2016, desktop and laptop hardware and peripheral devices.

■ Proactive problem solving background.

■ Substantial experience in 1st - 3rd line support.

■ People-orientated individual who really wants to assist users and is able to deliver a professional and quality service.

■ Excellent communicator:

  • experience writing technical guides and documentation.

  • experience in providing user training and inductions

  • ability to impart technical information to non-technical users

■ Self-motivated – able to use their own initiative without much guidance

■ an independent ‘doer’ and solutions orientated.

■ Microsoft Certified Professional skill level.

■ Good general understanding of networking technologies.

■ Good understanding of the Active Directory environment on Windows Server 2012, including Group Policy.

■ Good understanding and demonstrable ability in applying network security and data protection principles.

■ IT Support ticket logging systems; ideally ServiceDesk Plus or similar.

■ An understanding of common build and imaging software for deploying corporate standard images to standard desktop hardware.

■ Windows Server 2012 R2 based systems including DNS, DHCP, IIS, NPS, RDS, DFS.

■ Active Directory and Azure AD.

■ Microsoft Application Servers (Exchange, Lync/SFB, SharePoint, SQL Server).

■ Microsoft Azure.

Removing bias from the hiring process

Applications closed Wed 30th Oct 2019

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Wed 30th Oct 2019