The Food bank Network Systems Coordinator is part of the team that leads the technical knowledge and development of the food bank facing bespoke database and linked systems for over 400 food banks and 60,000 users. They will work closely with colleagues in Network Services in making sure food bank technical issues, updates and ideas are conveyed effectively to developers for exploration and resolution. They will use project management skills to work more widely with all stakeholders of the Data Collection System in supporting their requirements.

Role responsibilities

·       To assist in the day-to-day management of support tasks with the system developers (Bitzesty) and provide an additional point of contact between Trussell Trust and Bitzesty alongside the Network Systems Manager.

·       To provide and maintain a high level of system knowledge of the Data Collection System and any linked systems, to support various internal stakeholders.

·       Work closely with the Network Services team; being a point of escalation for technical queries, user change requests and communicating developments to best inform the creation of training and resources.

·       Work with internal stakeholders, including project managing when required, in the communication and development of their Data Collection System related changes.

·       Identify and maintain processes and resources necessary to provide Data Collection System stakeholders with the ability to monitor change-request progress and suggest improvements where appropriate.

·       To provide ad-hoc support to Data Collection System users when required.

Person Specification

Technical skills and minimum knowledge:

·       Understanding of the management of digital products

·       Understanding in the provision of user/client facing support (either technical support or in change management)

·       Creating project proposals and associated documents

·       A broad knowledge of various off-the-shelf digital products (e.g G-suite, Sharepoint or their equivalent)

Behaviours and competencies:

·       Demonstrate a commitment to the values of the Trussell Trust

·       Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

·       Role models inclusive behaviours and values

·       Shows intermediate competency in word processing (word, excel, presentations)

·       Able to work successfully both independently and collaboratively with occasional input

·       Excellent verbal and written communication including the ability to adapt communication styles and to work across multiple client-stakeholder relationships

Key Stakeholders

·       Network Services

·       Bit Zesty

Our Values

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.