Mortgage Servicing Manager

Habito

Location London - Remote First
Salary Competitive Salary + Share Options + Benefits
Team Lending
  • Closing: 9:25am, 13th Mar 2023 GMT

Perks and benefits

Work from home option
Retirement benefits
Life Insurance
Professional development
Mentoring/coaching

Candidate happiness

8.80 (2731)

Job Description

We’re looking for a brilliant Mortgage Servicing Manager

Habito is making it easier than ever to get a mortgage, with cutting-edge technology and a straightforward service that puts customers in control. 

We’re looking for a Mortgage Servicing Manager who will lead delivery of a positive customer experience for our existing books of mortgages. You will lead on all aspects of post completion oversight, decisioning and supplier management to ensure our customers receive fantastic service and support. This role is in the driving seat in management of all aspects of our mortgage portfolios, stakeholder and supplier management and requires exceptional mortgage knowledge, operational brilliance as well as desire to innovate around the customer at every step. 

More about what you’ll do:

  • Manage and develop the third parties relationships related to servicing, to ensure there is appropriate oversight and customer promises are being kept

  • Actively engage in wider company projects to launch innovative propositions and support the company mission and where applicable develop wider learning  for mortgage servicing in a pragmatic and fast way.

  • Support the CEO and the wider team in communicating with external stakeholders such as investors, third party suppliers and regulators. 

  • Create and drive delivery of the first line quality assurance function for Mortgage Servicing and optimise our credit risk policy in collaboration with our investors, as required.

  • Support the relationships with our third party suppliers and be the main point of escalation for any issues

  • Manage receipt, review and onward transmission of accurate monthly servicing reporting packs, together with conducting quality checks 

  • Find ways to improve customer  experience through the mortgage lifecycle (for example challenging existing ways of working, if you think we can improve the delivery or create a better outcome)

  • Prepare reports (attend as required to present) to our Group Risk & Compliance Committee

  • Manage all mortgage servicing referrals, solving and providing decision and direction on a diverse range of queries

You’ll have:

  • Deep knowledge of the mortgage primary and special servicing processes 

  • Understanding of mortgage origination and underwriting, having ideally held a mandate to make decisions on a portfolio of loans or in underwriting of mortgage loans 

  • Strong knowledge of the UK mortgage market and relevant regulations, particularly MCOB

  • A track record of positive, effective relationship management of 3rd party suppliers

  • Experience in multi-stakeholder project management, especially in delivering technical integration with external partners

  • Experience in identifying, delivering and making a success of innovation and process improvements

  • A passion for customer excellence and quality outcomes  

  • Excellent attention to detail with previous experience in conducting 1st line Quality Assurance checks

  • Be open to change and resilient in the face of ambiguity

The benefits

  • Remote-first working 

  • Share options - you own a piece of the company

  • Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)

  • Enhanced maternity & paternity leave - for when you plan to start a family

  • Free Private healthcare - Bupa complete cover, for peace of mind

  • Life assurance - 4 x your annual salary

  • Career progression - we help you build your career

  • £450 annually - for your learning and development

  • Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money

  • Cycle to Work Scheme - to keep you on the move

More about Habito

You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

We want to hear from everyone

The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.

If you feel you can do the job, we’d like to hear from you, no matter what your background or qualifications.

We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.

Habito is proud to be a certified B Corp.


Removing bias from the hiring process

Applications closed Mon 13th Mar 2023

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You won't need a CV to apply to this job

Applications closed Mon 13th Mar 2023