Content and Communications Associate

Fair4All Finance

  • Salary: £35,000 - £37,000p/a
  • Location: London - with flexible options for hybrid working, splitting time between home and the London office
  • Closing: 10:00am, 17th Jan 2022 GMT

Job Description

About this exciting opportunity   

Fair4All Finance is looking for a creative and resourceful Content and Communications Associate to help us spread the word about our mission to improve the availability of fair and accessible financial products and services. 

We’re a small team with big ambitions and this is a brilliant opportunity to join a dynamic and challenging communications environment.  

What we are looking for  

You’ll be responsible for creating content that directly increases the profile of Fair4All Finance and our work, across social and traditional media, so that the stakeholders we’re trying to influence grow and improve their financial inclusion practices.  

This will include communicating best practice for how financial products and services, when working well, can help customers. And telling the stories of why this work is important, directly talking about the impact on the people we hope to help. Outcomes will be increased awareness and action on financial inclusion issues among our key stakeholder groups.  

Your responsibilities 

In this role your focus will likely be split across some key areas of work: 

Content (60%) 

  • Develop, create and distribute content that engages and influences our key stakeholder groups  

  • Produce a wide range of written materials, including press releases, blogs, articles, social media posts, case studies and briefings, particularly highlighting the positive impact on customers of well designed financial products and services  

  • Lead on expanding our social media presence (Twitter and LinkedIn) creating, sourcing and sharing newsworthy information from across the financial inclusion space 

  • Lead on creating and maintaining a regular content calendar with input from across the team 

  • Lead on the production of key publications including reports and progress summaries that share learnings from our programmes and investments  

  • Support the development and management of our website, including generating new content, monitoring performance and suggesting improvements to functionality 

Events and media relations (20%) 

  • Support the team to deliver events (on and offline) to engage stakeholder groups 

  • Support on all media relations and proactively seek opportunities to raise awareness of our work and financial inclusion issues more generally 

  • Help develop and manage an effective media monitoring capability  

  • Be willing to get stuck in and enthusiastically support efforts outside of core job description to advance our mission as a core part of a small and resourceful team 

 Strategic communications and stakeholder engagement (20%) 

  • Support the Strategic Communications Manager and team with ongoing key account engagement  

  • Maintain and optimise stakeholder distribution lists on our CRM system (MS Dynamics) 

  • Support the Strategic Communications Manager and Leadership Team with wider public affairs efforts 

  • Monitoring and co-ordinating on-brand responses to comments and queries received via social media, our website and our central email inbox 

  • Help champion positive communications within the team that align with our values and brand guidelines 

Person specification 

Essential experience and capabilities include:  

To be successful you will have: 

  • Excellent copywriting, editing and proofreading skills with the ability to adapt tone and style for different channels and audiences 

  • Ability to design and deliver impactful communications in the context of a B2B strategy 

  • Ability to develop effective working relationships internally and externally to produce clear, personable and professional content 

  • Ability to work across a diverse and range of projects, understanding complex information and translating it into clear and engaging content 

  • An understanding of what drives engagement and impact on social media 

  • Creative and resourceful with a good eye for detail and design 

  • Strong organisational skills and the ability to express yourself effectively 

  • Ability to work with designers to deliver communication campaigns 

  • Ability to manage and prioritise a busy communications and engagement work programme often to tight timescales 

Desirable experience and capabilities include:   

It would be great if you also had: 

  • Relevant work experience in a hands-on communications, media or PR role  

  • Media relations skills with a track record of building and maintaining contacts and achieving coverage 

  • An understanding of how communications can support an organisation’s overall mission 

  • An understanding of the UK financial services sector 

  • Experience of working with influencers and brand/cause ambassadors 

  • Digital marketing skills  

Personal characteristics: 

We’d expect you to be: 

  • Able to deal with complexity and uncertainty and work under your own initiative 

  • Comfortable with innovative and experimental ways of team working 

  • Organised, hands on and delivery focussed  

  • Great at building relationships at all levels 

  • Inquisitive and willing to learn 

  • A great communicator

Terms of employment 

All applicants must have an existing Right to Work in the UK. 

Fair4All Finance is committed to being a diverse organisation that is truly representative of the people and communities we serve. We are an equal opportunities employer with an inclusive environment where different experiences, expertise and perspectives are valued, where everyone is encouraged to grow and develop and all team members can contribute to their fullest potential.  

Applications are welcome from people of any age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.  

We are determined to ensure that all team members and applicants receive fair and equitable treatment or are not disadvantaged by any inappropriate conditions or requirements being placed on them. 

When we are recruiting, we actively seek to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential team member may need to be successful.  

We recognise the importance of a good balance between work and home life, so we do everything we reasonably can to accommodate flexible working.  

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 17th Jan 2022


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application