Facilitation & Community Engagement Manager, Asia Pacific

At Unreasonable Group, we believe entrepreneurs building rapidly scalable businesses are our best bet for solving the most significant social and environmental challenges we face. Our mission as a company is to relentlessly drive resources to and break down barriers for these entrepreneurs solving BFPs (Big F*&kin’ Problems). The Community Team is all about setting the tone for the kind of exceptional community that we already are, and the unprecedented one we strive to become. Essentially, this role is all about living and breathing the Unreasonable values, fostering unforgettable bonds among the community in programmes, and keeping the magic going outside of programs — all in the effort to drive as much value to the Fellows as possible. 

We are now searching for a Manager of our Asia Pacific Community (“Manager”). The Manager will plan and host a variety of year-round sessions and gatherings – both virtual and in person – in support of Unreasonable’s Fellows based in Asia Pacific (APAC). In addition, the Manager will facilitate programmes that induct new entrepreneurs into the Unreasonable Fellowship, support across APAC entrepreneur selection, and manage relationships with Unreasonable Mentors regionally when applicable. The Manager will report directly to our Senior Director of Global Community (based in NYC) and work closely with the APAC Portfolio Manager on our Investment Team. This is an exciting, multifaceted role with the opportunity to engage directly and on a regular basis with members of our community. This position must be based in Asia Pacific and will require some travel, mostly within the region, depending on when we’re able to safely return to in-person programming.  Please note: This is not a 9:00-5:00 job. It will require juggling odd hours, working across timezones with teammates in Europe and the United States. Those with a natural propensity and preference to work late hours into the evening may be best suited for this role. 

RESPONSIBILITIES 

  • Facilitate the majority of Unreasonable Initiatives in Asia Pacific (especially our Unreasonable Impact Asia Pacific initiative) teaming up with select members of the Global Community team and Senior Leadership, when applicable. 

    • Manage many elements that are key to the programme experience (e.g. developing slide decks, making sure facilitation documents are up-to-date with all relevant details, etc). 

    • In collaboration with your co-lead, adapt programmatic elements in real-time based on community feedback. 

    • Note: This role will require front-of-house facilitation both in person and digitally and may require a significant amount of travel. 

  • Coordinate and facilitate virtual small-group activities such as brainstorming sessions, small group peer-to-peer coaching sessions, “Master Classes” on specific topics led by our Mentors, etc. 

    • Note: this will involve logistical items such as communicating with Fellows and Mentors, coordinating schedules to organize Zoom calls, and hosting and facilitating the gathering so all participants feel welcome and gain value. 

  • Work with the Community Team to refine the tools we use to foster community engagement (e.g. innovating on various session designs, updating facilitator guides, etc). 

  • Facilitate requested introductions between our Fellows and Mentors as they come through. 

  • Participate in relevant planning calls with our Partners ahead of each programme. 

  • Support the Community Team in developing and prototyping events outside of our traditional programmes that focus on well-being and wellness for our community of APAC Fellows. 

  • Support the Senior Director of Global Community to build out a robust network of Mentors in APAC with expertise in key verticals in which we know our Fellows need support (e.g. coaching, branding, strengthening culture, etc). 

  • Keep an up-to-date, detailed CRM (we use Copper) for members of the Unreasonable community that you engage with.

  • Support the Unreasonable Initiatives Team in planning our gatherings in the region (e.g. venue scouting). 

  • Work closely with the APAC Portfolio Manager to do everything in your power to provide a “white glove service” to our community, unlocking a high overall Net Promoter Score (NPS) across the board (including post-program feedback from Fellows and Mentors), as measured in the annual company Objectives and Key Results. 

WHO WE’RE LOOKING FOR…

  • You are familiar with the entrepreneurship ecosystem across APAC. Yet, as it is vast, you are excited to further your knowledge and understanding. 

  • You are comfortable speaking and facilitating in front of a group of highly experienced and intelligent entrepreneurs, mentors, investors, and partners (e.g. Barclays, Pearson, Accenture, etc). You gain energy interacting in group settings. 

  • You have experience in event management, planning, and execution. 

  • You are a fluid multi-tasker capable of keeping time while giving a presentation, collecting questions from an audience. 

  • You are calm under pressure and easily able to adjust in the moment. 

  • You consider yourself a strong relationship builder, especially among a multicultural and multilingual community.

  •  You work best on a fast-paced and collaborative team, and you can also hold yourself accountable to thrive in a remote work environment. When needed, you are also able to take full ownership of a project from start to finish without direct management. 

  • You have a very high degree of digital proficiency and are passionate about utilizing technology to streamline communication. 

  • You are extremely detail oriented. This is one of your superpowers.

  • You think and operate strategically. You recognize what’s most important to tackle, in what order, and are prepared to make informed, independent decisions.

  • You believe deeply in the importance of transparent and honest communication in what you write and how you interact with the people around you. 

  • You are someone who is truly passionate about supporting entrepreneurs who are applying wildly scalable business solutions to solving the world’s greatest challenges.

  • As you read about ​Unreasonable’s core values​, you get more and more excited with each value you come across.

Required Education and Experience

  • Experience is gained in many different ways across a multitude of avenues. Here at Unreasonable, we are committed to building a diverse team and fostering an inclusive environment. As guidance, we expect this hire to come with 5-7 years of experience in community management, event facilitation, or related endeavors. This is a mid-level role within our organization. 

APPLICATION TIMELINE 

  • August 31st: Application goes live.

  • September 14th: Your application is due.

  • September 16th -18th: If you are invited to the next round of the process, we will schedule a 20 minute phone call with you.

  • September 18th -22nd​: We will give select applicants a small “trial project” representative of the type of work associated with this position. Though we will give you 5 days to finish your "trial project," it should only take a few hours to complete.

  • September 24th - September 29th: Assuming both of us want to continue exploring the potential of working together, we'll invite you to interview with our team.

  • October 1st - 2nd​: We will conduct reference checks on the two to three most compelling applicants for this position.

  • October 5th: Assuming you made it through the reference checks, you will be notified whether or not the position is yours.

  • October 26th: Ideally, those accepted will be able to join the company no later than October 26th, 2020.

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At Unreasonable, our goal is to become a global brand with a diverse team that is representative of the community we serve. We are an Equal Opportunity Employer and do not discriminate on the basis of race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation or any other non-job-related factors. We value diversity and are committed to building a team and an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise. The more inclusive we are, the better we can deliver our mission of driving resources to and breaking down barriers for entrepreneurs solving BFPs.

Role posted - 2020-09-01T21:42:12Z 3:42pm, 1st Sep 2020 MDT