Case Manager


Location London - Remote-first
Salary Competitive Salary + Benefits
Team Operations
  • Closing: 10:48am, 26th Jun 2023 BST

Perks and benefits

Work from home option
Retirement benefits
Life Insurance
Professional development

Candidate happiness

8.80 (2696)

Job Description

We're looking for an empathetic and organised Case Manager to join our team. 

Getting a mortgage is complex, frustrating and slow. At Habito, we’re transforming mortgages: making them faster and simpler for customers.

Our Case Managers are at the heart of everything we do: managing ongoing pipelines of applications efficiently and effectively, working closely with Operations colleagues and the wider team to deliver the best results for the customer and empathising with purpose to always put the customer first.

You’ll be part of a diverse team with years of mortgage experience amongst them. It’s a fast-paced and ever-changing environment; if something’s not working well, we’re not afraid to change it. We’re each a proud part of our longstanding 4.8* Trustpilot rating with over 8,000 reviews.

More about what you’ll do:

  • Give our customers a 5* experience, helping to set them free from mortgage hell.

  • Work as part of the team to proactively, efficiently and effectively manage customers’ applications from submission, to the lender, to completion.

  • Manage updates from lenders, conveyancers, and surveyors, and filter this back to customers with comprehensive, jargon-free updates.

  • Work alongside our team of Mortgage Experts to ensure the best outcome for our customers.

  • Deftly navigate the myriad ways different lenders process applications (we’re a whole-of-market brokerage).

The benefits

  • Remote-first working

  • Flexible holiday - 25 days holiday

  • Life assurance - 4 x your annual salary

  • Career progression - we help you build your career

  • Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money

    More about Habito

    You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito. We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

    We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

    We want to hear from everyone!

    The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.

    If you feel you can do the job, we’d like to hear from you, no matter what your background.

    We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.

Removing bias from the hiring process

Applications closed Mon 26th Jun 2023


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 26th Jun 2023