About Thrive®

Thrive equips teaching staff to help children and young people understand and manage their emotions, so they feel safe, supported, and ready to learn.

Over 50,000 staff in 2,600 schools and settings have received Thrive training, ensuring that 600,000 children and young people aged 0-25 have access to the Thrive Approach.

Thrive offers training, online assessments, and expert strategies for working with pupils to improve attendance, behaviour and attainment.

Thrive is part of Supporting Education Group, a fast-growing group of companies with a mission to improve and enhance education for all, thrive commercially and create fulfilling work and opportunities for all staff.

About you and the role

This role will work within the wider Operations team and will report directly to the Head of Operations. 

We are looking for a dynamic, driven customer focused individual to come and join our team, helping to support our bookings and training teams to deliver first class service to our customers at every touch point. You will have responsibility for developing process and creating efficiencies across the team to support our growth targets. You will work as part of the management team, supporting collaboration across all teams.

The requirements of the job will be many and varied, commensurate with the needs of a dynamic, high growth business.  Working within the wider Operations team, responsibilities will include, but not be limited to:

·        Working across departments to deliver exceptional service to external and internal customers

·        Providing coaching and mentoring in Customer service techniques to all team members

·        Using IT systems to maintain accurate information on bookings and training courses

·        Streamlining processes and introducing new project developments

·        Ensuring that enough courses are available to achieve our growth plans in line with company targets

·        Providing management data and analyzing this to inform future decisions

Person requirements:

To be considered for this role, you will have the following attributes:

·        Ability to build and develop strong and nurturing relationships with all team members and clients

·        Ability to be respectful and inclusive of others

·        Ability to work collaboratively with other internal teams as well as under your own steam

·        Ability to manage and inspire a team of people

·        Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environment

 Essential skills, knowledge and experience:

·        Excellent communication skills, written and oral and an excellent telephone manner

·       Previous experience in a Customer Service role

·        Highly computer literate and a sound working knowledge of Microsoft Office and Sharepoint

·        Highly numerate and literate

·        Attention to detail and a high level of accuracy

·        Previous CRM systems and database management experience

Desirable skills, knowledge and experience:

·        Experience in a training or education environment

·        Educated to ‘A’ level or equivalent

Package:

·        Annual salary dependent on qualifications and experience

·        Flexible working

·        Holiday entitlement of 28 days per annum plus bank holidays, plus 1 additional day for every year of service up to a maximum of 33 days

·        Discretionary annual bonus

·        Access to professional development and training

·        Enhanced maternity, paternity, adoption and shared parental leave

·        Group life assurance

·        Pension

Next steps

To get started, pop your email in the top right of this page.

You’ll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

If you are shortlisted, we’ll invite you to the next step, which includes a first interview on the 20th of December (please keep this date free in case you are successful).

Expected duration of the initial application process: 4 weeks

Thrive is an equal opportunities employer

Thrive is committed to a policy of Equal Employment Opportunity and determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We are striving to make our team more representative of the young people we serve, so applications from diverse candidates are warmly welcomed.