About Communicourt

We are a fast-growing company, with intermediaries (communication specialists) working across the UK in the criminal and family courts. Our practitioners need to rely on robust admin support, and we pride ourselves on the excellent support we provide.

We have an excellent track record for training and development of staff, at all levels and need a keen and enthusiastic team player with excellent communication skills who wishes to further their career in a forward-thinking organisation.

Job Title:                    Support Coordinator – Full Time

Responsible to:     Deputy Operations Manager

Work Base:                Trigate, 210-222 Hagley Road West, B68 0NP

Hours:                        Full Time 37.5 hours per week

Monday – Friday – 7.5 hours per day between 9am and 5pm.

(occasional Saturdays for training in addition to normal working hours – up to 8 per year)

Salary:                        Point 8 (£20,520) to Point 11 (£22,773) based on skills and experience, with progression opportunities. We value career progression within the Company and have a clear and transparent professional pathway.

Job Purpose:

·       To coordinate a sub department of the Communicourt support service – allocating work to our intermediaries spread across England and Wales

Main Duties:

·       Act on own initiative and carry out duties with minimal supervision.

·       Manage own workload and time prioritising as necessary, taking into consideration company needs and drivers

·       Communicate effectively with team members, reporting to managers as required

·       Liaise with wider team including overseeing tasks completed by assistants

·       Sending emails to solicitors and other external organisations

·       Act as the first point of contact for telephone and personal callers, giving a professional and approachable image for the company

·       Answer the telephone, take messages for colleagues, and deal with everyday customer enquiries

·       Prepare quotations for customers requesting a service, using our bespoke software system

·       Carry out general office duties including filing, scanning, photocopying, taking post

·       Prepare for staff training days and other events – organise rooms, catering, travel

·       Book hotels for intermediaries working in courts in other cities

·       Prepare and collate data for the leadership team

·       Contribute to the smooth running of the office, including effective implementation of office procedure, including Health and Safety and Data Protection

·       Undertake other duties as may reasonably be requested

·       Work effectively with colleagues and external practitioners within the framework of Communicourt’s policies and procedures and using clear verbal and written communication

Who are we looking for?       

Applicants should have:

Relevant Qualifications

• English and Maths GCSE or equivalent

• Typing speed > 40 wpm

Relevant experience

• At least 2 years experience working in an office environment and managing own workload including regular reporting of progress to line manager

• Passion for equality and fairness

• An understanding of the needs of vulnerable people within the justice system and a passion for fairness and justice

Excellent professional skills

• Work effectively with colleagues demonstrating excellent professional skills and contribute to the development of the company brand and reputation in the courts by providing excellent customer service.

Excellent organisation skills

• A proven track record of effective organisation and time management strategies, working independently to manage an ever-changing workload.

Excellent IT Skills

• Able to complete IT tasks autonomously including in depth knowledge of Microsoft Windows 10 and Microsoft Office.

• Able to work across 2 screens accessing and collating data from several windows

• Able and willing to learn our bespoke IT system

Excellent Communication skills

• Able to demonstrate excellent and professional verbal and written communication skills face to face, telephone, email and other communication methods.

Excellent time keeping

• A proven track record of excellent time keeping and attendance

Applicants must be:

• Focussed

• Able to concentrate and think clearly on your feet to find a solution.

• Able to prioritise and reprioritise work tasks in order to juggle several work tasks at the same time.

• Solution focussed

• A positive manner, able to support colleagues solve problems when they arise.

• Strong

The content of the cases can be upsetting and emotionally demanding. Whilst the administration team do not work directly with the vulnerable people, the content of the referrals can sometimes be of an upsetting nature.

• Supportive

We have developed excellent links and support networks within and outside of Communicourt. We expect all team members to be supportive of all colleagues and have a ‘can-do’ attitude to their work.

• Well organised

The support team have to be organised and use their initiative to meet the demands of the service

What Communicourt offers in return… 

• Excellent opportunities for career progression within an expanding company

• Opportunities for training and career development outlined in a professional pathway with defined milestones supported by well-structured professional supervision.

• Regular CPD days with all time and expenses reimbursed

• Additional external training opportunities.

• Skilled managers to help you to progress your career

• A loyal and dedicated administration and finance team with very low staff turnover.

• Excellent IT to ensure you can work effectively

• Employee Assistance Programme

• Access to discounts at over 900 retail outlets