This is a challenging and busy role supporting the Director of Operations and wider Operations Directorate. The Operations Assistant is responsible for providing high level support to the Director of Operations and the Operations Leadership Team. The Operations Assistant supports the coordination and delivery of a range of projects, events and working groups across the Operations Directorate.

Responsibilities

• Support the delivery and coordination of projects and working groups within the Operations Directorate.

• Support the Operations leadership team to manage Operations team engagement; planning meetings and working groups, taking minutes and assisting in the preparation of reports, communications, presentations and other documents

• Perform administrative duties for the Changing Communities Programme Board, scheduling meetings with colleagues and food bank network representatives, preparing agendas, recording minutes and producing reports for the Senior Leadership Group (SLG)

• Support the Operations Directorate through excellent stakeholder management, building positive relationships between teams across the Trussell Trust

• Act as a key contact point between the SLG and the Operations Directorate, ensuring expectations and objectives are met and all queries answered satisfactorily

• Organise and support the Director of Operations with regular operational events, both internally and for the food bank network, liaising with event management companies when appropriate

• Maintain the appointment schedule for the Director of Operations and when requested, the Operations Leadership team, by planning and scheduling meetings, video conferences, and travel arrangements for individuals

• Review incoming correspondence for the Director of Operations and take action as appropriate; drafting emails and documents, collecting and analysing information, initiating communication with key stakeholders

• Work with other stakeholders across The Trussell Trust to maintain central information, support resources, advice and guidance for the Operations Directorate

• Maintain client confidence and protect operations by keeping information confidential

• Actively contribute to a culture of respect, innovation, resourcefulness and best practice

• Promote collaborative and flexible working across the Operations Directorate the wider charity.