Role overview  

We are currently looking for an outstanding Project Lead with experience managing web development and BI projects to join our team. If you are successful you will have the opportunity to work with blue-chip clients through to SMEs on innovative data driven marketing solutions. Many of our clients are embarking on game-changing digital and data transformation projects that will fundamentally change how they operate. You will be in a pivotal position to help our clients and Profusion undertake these cutting-edge projects that have industry-wide impact.   

The ideal candidate is an experienced Project Lead, who is versatile and can manage both client relationships and projects, ranging in size all the way up to large scale digital transformation projects. You must be self-directed and comfortable collaborating and working across internal teams and external clients. You will be responsible for managing day to day relationships with some of our key clients, advising and supporting them on transformational web development, BI and occasionally email marketing projects to help increase customer engagement and optimise their operations. You will coordinate resources needed to service projects, build delivery plans and balance the expectations of clients with the execution of data driven projects.   

You will have good potential for personal and career development, learn from and share knowledge with a range of talented, highly skilled and internationally diverse team of colleagues. All of this while embarking on an exciting journey with a pioneering, fast-growing company situated at the heart of London’s Tech City.   

Key responsibilities   

The Project Lead will work closely with our clients and their agencies to both manage client accounts, as well as holding and developing relationships with key stakeholders. You will also play the lead in project management to define and deliver web development and BI projects in an agile environment. You will be the Profusion contact responsible for gathering client requirements and ensuring the successful delivery of the project. 

 With many exciting projects currently running and in the pipeline, you will work closely with our Client Strategy, Account Leadership and Service Delivery teams to ensure accurate scoping, pricing and delivery of the projects.  

• Manage a portfolio of clients, taking responsibility for successfully delivering against our clients’ requirements and ensuring the profitability of all projects you are responsible for. 

• Taking a lead in our clients’ projects and ensuring the right digital solutions to meet their needs.  

• Working with the strategy team and client team to provide the utmost level of client service and maximising revenue opportunities.   

• Liaising with client stakeholders on a day-to-day basis, building successful long-term relationships.   

• Ensuring the projects you are responsible for are completed to a specific schedule and within an agreed budget.   

• Project management of web development (front and back end) and BI projects including cost, quality and client happiness. 

• Define and help implement technical solutions such as automated processes, customer journeys and API integrations that fully meet the needs of our customers.   

• Lead multiple projects across all phases including initiation, scoping, planning, execution, monitoring, control and closure. 

• Build relationships with senior client stakeholders, ensuring that Profusion deliver operational and client service excellence.   

• Communicate client needs to our internal and external developers to ensure we deliver high quality projects that meet and exceed clients’ expectations.   

• Keep the systems we use up to date to ensure accurate sales forecasting, time sheeting and working with the finance team to ensure your projects are invoiced on time and accurately.   

• With the internal client centric teams, scope and document detailed and comprehensive project estimates and specifications.   

• Own the project documentation, quality control, team communication, client engagement, risk identification and mitigation processes.   

• Stay on top of latest relevant technical innovations and industry trends to share in a digestible format with clients and Profusion.   

• Any other ad hoc responsibilities that may reasonably be required.  

Personal Specification: Knowledge, Experience and Skills  

You should have experience working in a fast-paced digital agency/tech environment and a strong grasp of stakeholder engagement and web development projects. Experience managing multiple clients and several web / technical focused project streams simultaneously is essential - we are keen to meet digitally focused, ambitious and client orientated project leaders.   

You will need exceptional interpersonal skills, be client facing and a strong communicator. You will also need to be detail orientated and have the passion to progress your career in client and project management. Passion for and knowledge of both waterfall and agile delivery methodologies, and a deep professional commitment to leading project management delivery disciplines.    

Knowledge & experience   

• Strong experience in a client facing role, developing and maintaining existing relationships, onboarding new clients and handling escalations.   

• Proven experience managing clients and projects including web development and BI projects according to an defined time, quality and budget requirements.   

• Knowledge of how to accurately scope and price client projects, ensuring profitability and delivery to time and budget. 

• Running discovery and scoping workshops with multiple stakeholders.   

• Strong, dynamic, client facing, hands-on project delivery experience.  

• Proficient in Agile/Waterfall project management methodologies 

• Hands-on experience using a BI tool such as Tableau, PowerBI or Sisense. 

• Some knowledge and experience of BI dashboards, ESP platforms and API, HTML, CSS and JavaScript would be an advantage. 

Personal skills and competencies  

• Strong interpersonal skills and the ability to engage with stakeholders at all levels.   

• Client focused, with the ability to interpret and understand client needs and deliver results.   

• Excellent communication and influencing skills, include negotiating the use of resources, budgets, schedules and managing scope creep.   

• Process orientated, with exceptional attention to detail and the ability to document accurately and diligently.   

• Strong project management and organisational skills, with the ability to prioritise and meet deadlines in a calm and effective way.   

• Strong problem-solving skills, the ability to think on your feet and willingness to take ownership and risks in the face of technical challenges.   

• Quality Assurance and attention to detail: able to verify that requirements are met.   

• Excellent time management skills and the ability to juggle multiple projects and teams in a fast-paced environment.   

• A proactive approach and the ability to be self-managing and innovative.  

How to apply 

If you are passionate about a career in project and client management and you meet the requirements above, please click apply. 

Here at Profusion we like to do things differently and let your experience speak for itself. At this stage we have devised 5 short but relevant work related questions that we would love for you answer, demonstrating your thinking and ability. It is the answer to these questions that will be used to short list and select candidates for 1st interview. Click apply to find out more and be part of this exciting process! 

To download a copy of the Job Description and to learn more about working at Profusion please visit https://profusion.com/careers/

Please note that because of the high number of applications we typically receive, it is not possible to answer everyone in person, successful candidates will hear from us within 2 weeks of the closing date.