About Digital Social Care

Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. And in recent months, the need for information to be shared securely and efficiently between health and care services has become even more apparent. But there can be risks – for example how information is kept safe and secure, and what happens if a digital system fails.

This is a shared role across Digital Social Care (DSC) and Better Security, Better Care (BSBC).

DSC is run by social care providers for social care providers. It is a dedicated platform for providing advice and support to the sector on technology and data protection. BSBC is a support programme to help adult social care providers to store and share information safely through the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security.

The BSBC programme supports the sector with resources hosted on DSC and assistance provided by local partners to help care providers complete the DSPT. It’s an ambitious programme which aims to have all Care Quality Comission-registered adult social care services completing the DSPT at least once a year. The programme is delivered by a diverse group of care sector organisations, including many local care associations, with colleagues from the NHS, the Association of Directors of Social Services and local councils also involved.

About you and the role

As Engagement Manager, you'll play a key role in ensuring the successful delivery of the DSC and BSBC programmes. You willprovide key insights and support to our national project team and Local Support Organisations to enable them to engage with their health, social care, digital and tech stakeholders, liaising with our partners and grantees and addressing all manner of different challenges. You'll manage programme-critical functions and will take an entrepreneurial approach to improving our stakeholder engagement and management. You'll report to the Programme Director and work closely with the Programme’s Communications Manager and Digital Social Care’s Project Manager. The role is fully remote but there will be some national travel and event attendance required.

Here’s a taste of what you’ll do:

·       Stakeholder mapping. Taking the lead on developing, drafting and implementing a stakeholder mapping process.

·       Toolkit development. Making sure our local support organisation are equipped with everything they need to effectively reach out to their local stakeholders and are able to report this to our central team. 

·       Development of special interest groups.

·       Events planning. Leading the development and management of online and in person events across both programmes. 

·       Tracking and managing contacts across the programme compliance and governance processes. Managing paperwork and reporting for the board.

·       Ensuring regular communications to the grantees and stakeholders, working closely with the Communications Manager and Delivery Manager to develop the comms and marketing for the programmes.

·       Providing monthly data reports to the BSBC board and relevant stakeholders. Managing the effective data monitoring system and proposing developments and improvements where necessary.

·       Grow with the role. As the programme grows, lead the delivery of our local and regional support as well as working closely with the wider Better Security, Better Care and Digital Social Care teams to ensure the programme is embedded in the digital developments across the sector.

Your skills

You'll be the right person for this job if:

·       You're passionate about solving problems, no matter if their big or small; and have a strong mindset of getting things done.

·       You will have experience of working in or alongside adult social care providers.

·       You will have experience of working with large, complex stakeholder networks and building positive relations

·       You will have experience developing and managing events.

·       You appreciate the big picture of our mission and balance that with a collaborative mindset to prioritise your work. 

·       You have excellent digital, verbal communication and presentation skills.

·       You feel comfortable dealing with uncertainty and ambiguity.

·       You are willing to learn and can develop new skills and can tackle new areas.

Benefits

You'll benefit from:

·       Salary £43,000 

·       fully flexible, remote working

·       28 days annual leave plus bank holidays

Next steps

All you need to do is start the process by clicking on the yellow button on the top right.

You’ll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

If you are shortlisted, we’ll invite you to the next step, which includes [add next steps here]. Also, we love giving feedback, so at the end of the application process, we'll let you know how well you performed.

Expected duration of this application process: 4-6 weeks

We are an equal opportunities employer