Community and Membership Manager

Organise

Location Can be remote (within +2 or -5 hours of GMT), hybrid or based in our central London office
Salary Our salary formula adjusts to your experience + country. UK salary for this role is Ā£36k +benefits incl stock options
Team Campaign Success
  • Closing: 11:55pm, 18th Apr 2022 BST

Job Description

Organise is striving to build a team that reflects the diversity of our community and is truly inclusive. We welcome applications from under-represented groups, particularly people of colour, trans and non-binary people, new parents, and disabled people.

šŸ’« Who we are

Organise is a fast-growing startup on a mission to give everyone the tools, network and confidence to improve their life at work. Our vision is for a world in which decent, fairly paid work is available and accessible to all, and where all of us are treated with dignity and respect at work.

More than 1 million people are already using Organise. We put power in peopleā€™s hands, building a progressive force for change inside companies.

The Organise staff team pride ourselves on nimble, focused workplace campaigns. That means our team is decisive, ambitious and happy to take risks. Weā€™re characterised by our energy and enthusiasm; weā€™d rather aim high and see what happens, than play it safe. Weā€™re passionate about putting Organise members first ā€“ we believe change at work happens when more people get involved.

We're expanding our team and building out our platform to include a peer-to-peer network. We're building a space for people to build power and support each other at work pseudonymously. A space for our core members to talk to each other in a space their boss can't see. Small monthly subscriptions from members will verify their identity. The Organise network is paid for and protected by the workers. We currently operate in the UK, and are aiming to launch in the US in 2022.

Read more about our principles:

Principles - Organise

šŸ™ŒĀ What youā€™ll be doing

As Community and Membership Manager, youā€™ll be on the frontline of our community of more than one million workers ā€“ interacting with hundreds of members one-on-one and building the safe and inclusive community workers deserve.

Youā€™ll play a pivotal role in the Campaigns Success team, managing inbound communication from our members, setting the energy and tone of our new platform for members to engage and organise, and delivering on our ambitious strategies to mobilise more members to take more actions with us.

You'll need to communicate and collaborate with people across the whole organisation, to help create a community of confident, energised and engaged members, in this fast-moving workersā€™ rights landscape. This will include:

  • Managing our inbound communications, responding to membersā€™ queries and comments sensitively and swiftly using our tone of voice

  • Managing comment moderation and replying to comments, to build membersā€™ confidence and create a safe, inclusive environment in line with our community guidelines

  • Spotting opportunities among our membership for storytelling content, campaign ideas, or higher-bar engagements (i.e. starting a campaign, becoming a monthly contributor)

  • Observing our membersā€™ behaviour across our products and suggesting fixes and tests to improve our membersā€™ experience

  • Contributing to team strategic planning, particularly with our network product that will help organisers to communicate with each other peer-to-peer

šŸ’ŖĀ You should apply if

  • What we're building at Organise excites you!

  • You have experience of building and managing a big online community

  • You are excellent at communicating, collaborating and supporting people from different backgrounds and cultures.

  • You are outcome-oriented, a natural multitasker, comfortable with multiple projects/conversations/shifting goalposts. This is a role where things will constantly change!

  • You are a strong communicator, able to write excellent copy to engage and motivate our members and represent Organise

  • You are up to date with trends and developments in digital organising, marketing, and community management

  • You are open-minded and willing to learn new approaches to your role and our culture

    NB: You do not need to have previous experience in all of the aspects of the job role to be shortlisted. What's more important is your willingness to learn and your commitment to Organise's principles and mission.

šŸ„³ You'll benefit from:

  • Equity in the business

  • Wellbeing benefit and access to mental health support through Spill

  • Remote working budget

  • Learning & development budget + progression support

  • Involvement in other aspects of the business, from strategy, management and training, to shaping team culture

  • Being part of something that's both commercially successful and socially important

āœØ Logistics

  • šŸŽ› Contract terms: This is a permanent contract. The role is full time. We're also open to job shares!

  • šŸ§‘ā€šŸ’» Location: Can be remote (within +2/-5 hours of GMT) or based in our central London office (a dog-friendly office šŸ¶ with a lot of plants šŸŒ±) and will we provide you with all the tools you need!

  • šŸ’° Competitive salary: Our salary formula adjusts to your cost of living and experience. For this role, the UK starting salary is: Ā£36K GBP. We use a transparent salary formula based on your level and location cost of living + you'll get substantial stock options as part of our EMI scheme.

  • šŸ˜ Benefits: 38 days holiday per year (including Bank Holidays), Flexible working hours, Childcare benefits/vouchers, forward thinking parental leave policy, menstrual and menopause policy, discounted gym membership, time off in lieu policy, team lunches and activities. Please note, these will keep evolving as we continue to grow!

šŸ’„Ā Some recent campaign highlights

  • Using Organise, Amazon drivers landed national media coverage, including an exclusive BBC Newsnight investigation, exposing their working conditions & calling on Amazon CEO to lower their parcel targets back to a safe level. Theyā€™ve also met directly with MPs and got the Amazon CEO grilled in front of Parliament. 40% of drivers have had their targets lowered to a safer level now as a result - a huge win for their collective action.

  • Over 1,500 journalists from across the world are uniting on Organise to call on the UN Special Envoy to Yemen to intervene in saving the lives of four journalists who are currently on death row in Yemen. Journalists are sharing their messages of support to their colleagues in English, French, Arabic, and Spanish on Organise.

  • John Lewis & Partners announced they will pay a Real Living Wage to all Partners across the organisation this year, after 10 months of active campaigning from John Lewis & Partners workers in the Organise network. The Financial Times retail correspondent attributed this decision to ā€˜agitation from Organiseā€™. šŸ˜ŽšŸ˜Ž

More about working at Organise:

Our Culture

Who you'll be working with

How to apply and next steps

If all of the above interests you, please follow the steps below!

Here's the steps of the application process:

  • Before you apply, you can jump on a 10-minute call with one of Organise's staff team to talk through the role and answer questions that will help you decide whether to apply. Please email hiring@organise.network if you'd like to book a chat.

  • When you are ready to apply, you'll fill in a blind review application form with a few questions aiming to understand your motivations in applying & why this role is the right fit for both sides

To ensure fairness, your application will be anonymised and randomised when we are shortlisting. Instead of reviewing your CV, we make shortlisting decisions based on your answers to the application questions. These answers will tell us a bit about your skills, experience, and motivation for the role.

  • After shortlisting based on your answers to the application questions, we'll invite you to a 20-minute interview to chat through the role - and a bit more about you and our culture.

  • If both sides decide this could potentially be the right opportunity for you, weā€™ll invite you to a longer interview over Zoom, followed by a practical task. This interview and task will relate to the tasks you might do in the role, and for us to understand your current skills. We'll also give you plenty of time to ask questions, learn more about Organise and what itā€™s like to work as part of our team.

Organise is deeply committed to inclusive working practices, so during the application process we commit to:

  • Paying for childcare while youā€™re doing your interviews or tasks

  • Making any reasonable adjustments - for example sending the interview questions ahead of time

  • If there anything else youā€™re concerned about or think we could provide, please let us know!

If you have any questions please emailĀ hiring@organise.network

Removing bias from the hiring process

Applications closed Mon 18th Apr 2022

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Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • Youā€™ll need a CV/rĆ©sumĆ©, but itā€™ll only be considered if you score well on the anonymous review

Applications closed Mon 18th Apr 2022