Customer Success Coordinator

B Lab UK

Employment Type Full time Would consider a flexible working arrangement
Location Hybrid · London, City of, UK
Salary £32,080 - £33,050 (GBP)
Team Growth & Product
Seniority Junior
  • Closing: 9:00am, 18th Sep 2023 BST

Job Description

The B Corp Movement

B Lab UK is the home of the B Corp movement, a community of over 1,300 UK businesses who meet high standards of social and environmental performance, legal accountability, and transparency. Some B Corps you might have heard of include Innocent Drinks, Patagonia, Tony’s Chocolonely, Finisterre, Jude’s Ice Cream and WeTransfer. Our goal is to transform our economy so that all businesses can be a force for good - and we’re looking for people who can help us get there.

The role 

We are looking for an enthusiastic and motivated individual with a passion for communication and customer success to join our team. You will work within B Lab UK’s Growth and Product Team, providing critical support and guidance to companies embarking on the B Corp journey and helping us manage the growing demand for certification.

Responsibilities will include:

  • Providing excellent customer service to companies wanting to become Certified B Corporations, helping them to understand the process and supporting them with any queries or issues that arise

  • Building a holistic view of communication with prospective B Corps, owning the comms journey, finding efficiencies in communication and automating this where possible (via our communication platform, Pardot)

  • Maintaining a list of internal and external FAQs, identifying gaps and creating new resources

  • Managing company enquiries to the Growth & Product Team, assigning tasks to team members and resolving queries

  • Creating mechanisms for gathering customer feedback, analysing patterns and themes and identifying opportunities to improve the team’s processes, resources and ways of working

  • Assisting the team in managing the pipeline of companies seeking B Corp certification

  • Assisting the UK team to ensure companies are prepared to submit their application for B Corp Certification and are set up for success in the review process

  • Assisting on team projects, for example developing resources such as B Corp guides and email campaigns

  • Event and webinar coordination

Who you are 

Essential skills and experience 

  • You have professional experience in a customer or client facing role

  • You have excellent written and oral communication skills, demonstrable through previous experience in a client or customer facing role 

  • You take an analytical approach to solving day-to-day problems as they arise

  • You have good organisation skills, able to multitask and balance multiple priorities

  • You use your initiative, are proactive and flexible - you enjoy rolling up your sleeves and getting things done

  • You are a quick learner, able to get to grips with new systems and processes

  • You are interested in the business community’s potential to have a positive impact on people and planet

  • You are eligible to work in the UK (we do not hold a sponsorship licence and therefore will not be able to provide visa sponsorship)

Desirable skills but not essential and can be developed in the role

  • Experience using a CRM or managing a team inbox (experience with Salesforce and Freshdesk or similar would be a plus)

  • Experience coordinating events and / or webinars

  • Experience working with remote teams in a fast-paced, international environment

  • Familiarity with these (or comparable) platforms: Salesforce, Pardot, Asana, Slack, Google Suite

What we give you

  • Purpose driven work delivering B Lab UK’s mission of redefining the role of business as a force for good

  • Hybrid and flexible working, we have a high trust environment and are advocates for right place working

  • Flexible working hours (based around core working hours)

  • An excellent range of benefits including a generous holiday allowance, private medical and dental cover, generous pension scheme, annual wellbeing allowance, carers leave, volunteering days among other benefits

  • We invest in professional development and have an open working environment giving you exposure to learn and develop in your career

  • We have an open, inclusive and collaborative working environment 

  • The office is closed over Christmas with no need to use your holiday entitlementHow to Apply

How to Apply

All applications must be made through Be Applied.

If we can offer accommodations for you in the recruitment process, please contact 

We use a blind recruitment process to avoid biased screening, the initial selection is based on answers to predefined questions scored by a panel against the criteria for the role (N.B. the scoring panel does not see the applicant's CVs or any other information about the applicant). Please ensure your answers to the questions are specific and give real examples demonstrating your experience and skills.

After the initial selection, the interview process will consist of two panel interviews, which may be conducted remotely or in person.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

If you have feedback on how to make our recruiting more equitable or accessible, please contact us at

Removing bias from the hiring process

Applications closed Mon 18th Sep 2023


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Mon 18th Sep 2023