2nd Line Support Analyst
Carey Group Ltd
- Closing: 2:47pm, 18th Dec 2019 GMT
Job Description
This role will give you the opportunity to build upon your infrastructure experience. Based from our Wembley Head office, these Support Analysts, provide support to 1500 users across several offices as well as more temporary construction sites.
Our 2nd Line Support Analysts, provide support and development to the network infrastructure and to resolve any technical issues escalated to the service desk.
Delivering exceptional customer service to our internal customers will be your driver. With a naturally inquisitive mind you will work to solve & improve our IT issues. Sharing knowledge with less experienced members of the team ensuring our service delivery is world class.
Duties include
Assisting our Infrastructure Engineers and continue to develop your own skills and knowledge
Resolving Backups (BackupExec15) for Wembley, Milton Keynes, Glasgow & Dublin offices
Rolling out new Access Points (Meraki) in all offices and construction sites
Setting up and managing construction sites Fibre, ADSL & 4G connections including Printers
Assisting and mentoring 1st Line Engineers with various support tasks
Administering monitoring tools
About You
Active Directory and Group Policies
MS desktop architecture including Windows 7 / 10
System Centre – SCCM, SCOM SCSM, or SCVMM
Office 365
Sharepoint
Hyper-V (preferred)
Networking (Access points and configuring routers)
ICT platform is Office 365
Managed WAN network
Ticketing system is ServiceNow
About Us
Carey Group PLC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Unique Benefits
37.5 hour week- we are flexible as to how there are worked but standard hours are Monday - Thursday, 9.00am to 5.30pm (1hr lunch). Friday 8.30am to 4.30pm (½hr lunch).
26 days holiday per annum plus 8 Bank Holidays.
Flexi-care benefits: Tastecard, Gym Membership, Cycle2Work, Holiday Trading (buy or sell up to 4 days), Health cash plan.
Newly refurbished, highly modernised offices and great technology comes as standard - as does an impressive on-site gym, free breakfast (yes, free!) and staff restaurant, with an impressive range of subsidised lunches with all food preferences catered for.
You’ll be joining a brilliant team who are lots of fun, have a wealth of knowledge to learn from and will always keep you challenged!
Removing bias from the hiring process
Applications closed Wed 18th Dec 2019
Removing bias from the hiring process
- Your application will be anonymously reviewed by our hiring team to ensure fairness
- You won't need a CV to apply to this job
Applications closed Wed 18th Dec 2019