Reports to: head of membership and marketing

About ACEVO

ACEVO is the Association of Chief Executives of Voluntary Organisations. Our vision is to see civil society leaders making the biggest possible difference. Together with our network, we inspire and support civil society leaders through connection, skills and influencing.

For over 30 years, we have provided support, development and an inspiring, collective voice for our members across the UK. ACEVO's network of over 1,600 members includes the chief executives of small, community-based groups, ambitious medium-sized organisations, and well-known, well-loved national and international not-for-profits.

We are member-driven, connected, ambitious and honest. Our members drive positive change in their organisations and in their communities, and our peer-to-peer network supports and encourages them at every step of their career.

We have a turnover of £1m and 16 staff (equivalent to 14 full time team members). In our most recent staff survey, 100% of our team said they enjoy their job and would recommend ACEVO as a great place to work.

Overview of the role

Over the past few years, ACEVO has been delivering on ambitious plans to develop all its digital platforms and data systems, shifting from a one-size fits all approach to membership to a content-driven and member-centric focus. You will continue to drive forward this approach.

 You will primarily:

• Maintain and develop ACEVO’s Salesforce CRM system, providing support on the system to the ACEVO team.

• Lead on all ACEVO’s digital and data enhancement projects and processes from a technical perspective, from initial concept mapping to detailed implementation.

• Oversee the integration of all ACEVO’s digital and data platforms (website, CRM, CMS, community hub etc) and improve the flow of information between them all.

• Develop our digital platforms to ensure our digital presence is constantly improving and consistent with our brand and values.

• Ensure and advise on correct standards of data management and maintain data quality across all systems.

• Suggest and implement system enhancements to support new and existing business processes and member services.

• Identify and manage external resources, consultants and suppliers, as necessary.

You will need:

• Significant Salesforce experience, including familiarity with third party tools

• Salesforce platform app builder certification

• Experience with mailing engines (Campaign Monitor), payment engines (Stripe) and direct debit processing platforms (GoCardless)

• Experience of digital and data strategy development and integration

• Experience of using and implementing CMS

• Experience of testing and deployment of website upgrades

• Excellent IT literacy and proficiency with MS excel

Good but not essential are: 

• Knowledge of the Fonteva membership application

• Knowledge and experience of website administration, application and development tools and technologies (Javascript, HTML, CSS, SQL Server, HTTP, SMTP, SSL)

• Knowledge of implementing SEO and SEM techniques

• Experience and knowledge of web reporting tools including Google Analytics

• Understanding of UK GDPR and experience of implementing compliant data policies

• Experience of working in or with a non-profit or membership organisation

For more in-depth information on the role, the organisation or our team, download the full job pack here.