The Health Review Specialist supports the enrollment and success of Expedition and Custom Education students through the thorough assessment of students’ Health Forms. This position gathers and reviews students’ health histories, writes fact-based summaries for use by necessary staff and faculty, and makes decisions and/or recommendations to the Risk Management Director regarding student eligibility. The Health Review Specialist plays a crucial role in ensuring students with complex mental and physical health histories meet course eligibility criteria or have an approved exception and accommodation. This person is the bridge between students and instructors, gathering information from students and presenting it to instructors via thorough and well-organized write-ups. This person manages a high volume of health reviews, and has the opportunity to connect with students and their families about a variety of health topics, contributing toward students’ best possible chance for success on their NOLS course.

Key Logistical Information:

• Contract type: Full-time

• Start date: Early June, 2023.

• Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.

• Questions: Please contact peopleteam@nols.edu

What does a Health Review Specialist do?

You will be involved in the following activities:

• Assessing students’ eligibility for a NOLS course based on Essential Eligibility Criteria and Health Review Guidelines

• Scheduling and completing calls with enrolled students, guardians, and health care providers to follow up on complex physical and mental health history

• Writing concise, factual summaries of follow up calls

• Documenting pending and completed workload in spreadsheets 

• As needed, working with Risk Management Director to assess eligibility for students who fall outside NOLS’ Essential Eligibility Criteria or Health Review Guidelines

• Holding difficult conversations with students and families, discussing sensitive topics and as necessary, communicating that enrollment is denied for medical reasons

• Training Expedition Admissions team members on the health review process and answering questions from Admissions staff regarding specific health forms

• Annual review of health form documents and the health review process, incorporating student feedback as appropriate

• This position requires working some evenings and weekends to accommodate availability of students and families, allowing opportunities for a flexible or varied work schedule

What makes a great Health Review Specialist at NOLS? 

We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.

• Knowledge of and experience working with mental health and medical conditions

• Enjoys speaking with high volumes of students and families

• Ability to work independently and manage a large caseload

• Strong organizational skills to manage time and tasking

• Ability to build rapport quickly and navigate sensitive topics with tact and compassion

• Ability to hold inclusive conversations and work with students from diverse backgrounds

• Ability to de-escalate challenging or elevated conversations

• Ability to work under pressure in high stress situations

• Preferred: Spanish language proficiency
  

In your first 6 months, you will: 

• Complete complex health reviews for students on summer, fall, and winter courses, and start working on spring 2024 courses.

• With colleagues, continue working toward improvements on the Health Form and Health Review Guidelines.

• Offer as-needed training for incoming Expedition Admissions Officers and provide quarterly training or re-freshers on certain topics to the Expedition Admissions team.

• Share details of the health review process with location staff during seasonal staff onboarding.

Who are we and what can we offer you?

NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader.

We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.

We are looking for an individual who understands and shares our passion to join our dynamic and growing team.

NOLS really is a great place to work:

• We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.

• We have fantastic employee discounts on top outdoor gear brands

• We offer discounts on NOLS Courses for you and your family

• All employees can benefit of free Outdoor Equipment "Rental" at our various locations

• Insurance Coverage: Medical, dental, and vision benefits are available at a special NOLS rate to seasonal employees. Full-time employees are eligible for benefits package. 

• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.

• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

Additional Information

NOLS can currently employ remote employees who have legal working rights in the United States, Canada, Chile, Mexico, New Zealand, and India. In the U.S. and Canada, we can support remote employees in the following states/provinces: Alaska, Arizona, British Columbia, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Ontario, Utah, Washington, or Wyoming.

Pre-Employment Check

• A criminal background check is required from all NOLS employees.

• NOLS participates in E-verify for U.S. employees, Certificado de Antecedentes for Chilean employees, and other relevant employment verification systems based on location.

• Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.

Equal Employment Opportunity

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

Reasonable Accommodation

NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.