B Lab

B Lab is a non-profit network transforming the global economy to benefit all people, communities, and the planet. B Lab creates standards, policies, and tools for business, and we certify companies — known as B Corps — who are leading the way. We mobilize the global B Corp community of over 6,000 businesses in 87 countries towards collective action to address society’s most critical challenges and we collaborate with governments, academia, coalitions, and other institutions to drive economic systems change. By using business as a force for good, our collective vision is to create an inclusive, equitable, and regenerative economy. 

B Lab Europe

B Lab Europe was established in 2013 and since the B Corp movement was established in Europe, it has gained remarkable traction with over 1,600 certified B Corps in the European Union and over 20,000 European users of the B Impact Assessment. The European movement is underpinned by a network of different entities – certified B Corps, country partner representatives, and the team of B Lab Europe, which coordinates the strategy, processes, and many of the activities of its European country partners

Overview

B Lab Europe is looking for a Certification Coordinator to join our team. The Certification Coordinator will be responsible for the coordination of B Lab Europe’s (Standard Approach) certification service delivery. The role has a primary focus on operational support in facilitating certification services. The Standard Approach certification process is a close collaboration between B Lab Europe, B Lab Global, and the European Country Partner network. The person taking on this role is expected to have a deep level of understanding of the B Corp certification process and BIA standards and to support stakeholders in the B Lab network to be able to deliver certification services. The objective of this position is to facilitate the strategic growth of the European community of Certified B Corporations and to promote the adoption of the B Corp standards by companies in Europe.

This is an exciting opportunity to join an organization and movement working to make the global economy benefit all people, communities, and the planet.

Core Responsibilities 

• Coordinate the (Standard Approach) Certification process and service delivery on a European level (30%):

  • Provide operational support for European Certification strategy.

  • Roll out global certification policies in the European Country Partner Network.

  • Regular touch-points with Country Partner certification teams to provide coaching, clarification and upskilling on certification processes and BIA standards.

  • Facilitate feedback loops between B Lab Global and the European Country Partner Network to improve certification process.

  • Answer or redirect customer support emails for non-independent markets in the certification@bcorporation.eu alias.

• Support the Pipeline Management Circle and provide certification knowledge and resources to the network of European Country Partners (20%):

  • Support the SME Certification Manager in preparing materials for the pipeline management circle.

  • Gather materials and best practices from the Country Partner Network and keep up to date.

  • Regularly update  the Certification & Standards page of the Knowledge Portal

• Coordinate the Recertification workstream and facilitate the transition to the Timely Recertification policy (20%):

  • Monitor 2024/2025 recertifications and coordinate process timelines with pipeline managers.

  • Monitor the monthly At-Risk/Inactive policy.

  • Analyse and improve the recertification preparation & process.

  • Meet recertification assignment goals in accordance with the annual forecast.

• Operationally manage the Evaluation partnership with third party provider Seismic (20%):

  • Coordinate the monthly Evaluation assignment goals with the European CP network.

  • Support the Seismic analyst with questions on processes and standards.

  • Facilitate feedback loops between Seismic and B Lab Europe.

  • Manage the process for Pending Bs.

  • Perform evaluation work if needed.

• Coordinate and resolve (Standard Approach) Complex Structure & DQ Cases in collaboration with appropriate B Lab Global Committees (10%):

  • Attend regular Complex Structure meetings.

  • Elevate Country Partner questions and inquiries to resolve priority cases.

  • Train Country Partner Network on Complex Structure & DQ process and decision-making.

Preferred Qualifications, Skills & Knowledge

• understanding of sustainability standards

• Good level of understanding of the B Corp certification process and standards.

• [preferred] Experience supporting companies through the B Corp certification process

• Stakeholder management & relationship management

• Project management & organisational skills

• Attention to detail

• Facilitation & workshop design

• Interpersonal skills

• Business Development

• Technically savvy & data-oriented is an advantage. 

• B Lab Europe uses Salesforce, Tableau, Google Suite, Miro, Trello and various tools.

• Fluent written and oral English is essential and knowledge of any other European languages is also an advantage.

Start Date

As soon as possible

Working Arrangements

Hybrid - both working from the office in Amsterdam and working from home is allowed

Reports To

SME Certification Manager

Recruitment Policy

We have made it a priority to hire from, a diverse pool of candidates - as we believe that a range of lived experiences, voices, and perspectives directly contributes to the success of our team. An equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. That’s why we have chosen BeApplied as our recruitment tool as it is designed to try and remove as much bias as possible from our hiring process.

• Instead of using your CV [alone], we are asking candidates to answer questions to test the skills needed for the role. No cover letter is required.

• The answers are then anonymized, chunked, randomized, and reviewed by team members.

• The platform also asks some demographic questions before you start your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

• Once we have anonymously reviewed your answers, you will be contacted via email within 2 weeks with either an invitation to an interview or an email explaining why you did not receive an invite to an interview based on our review.

We understand that candidates come from a variety of backgrounds and may have differing levels of access to resources and support networks.

To democratize the application process, we acknowledge and accept the use of Artificial Intelligence (AI) tools by candidates when preparing their application responses. We believe that AI tools can offer support and resources, particularly to those who may not have access to extensive personal or professional networks. This approach aligns with our commitment to equity, providing all candidates with an opportunity to showcase their skills and potential in a more balanced and fair manner.

However, we encourage candidates to use these tools responsibly and ethically, ensuring that the final submission is reflective of their own thoughts, experiences, and capabilities. Our assessment process is designed to evaluate the unique qualities and skills of each individual, and we value authenticity and honesty in the responses we receive.

Whether you are successful for this role or not, we will store your application and data in our system for a max period of one year from the application date in case another role becomes available that you are suitable for. If you have any questions or concerns about us storing your data and/or the period of time, please contact us at jobs@bcorporation.eu and we will answer to you within 30 days.