Frost Included

Head of Impact

Frost Included Ltd, f(i), brings together global experts with deep knowledge in diversity and inclusion, and extensive experience in the worlds of academia, business and government. We have world-class capabilities in implementing programmes in the public, private and third sectors. We are passionate about benefitting the clients we work with. We create real impact - but we could achieve even more.

What makes us different?

Diversity is a reality. Inclusion is a choice. We don’t waste time ‘selling’ diversity or helping organisations paper over the cracks. We focus relentlessly on building inclusive cultures through developing leadership and re-engineering systems and processes. We positively disrupt the Boardroom in corporations, academia, media and government. We achieve measurable change - greater representation (diversity) and more conscious decision-making (inclusion) to benefit individuals, organisations and the world at large.

We are a virtual team and all benefit by working from home. This offers flexibility, minimal travel costs and a chance to work your contracted hours around your lifestyle. We are in touch daily, meet regularly via Skype and hold quarterly retreats in person at fun locations.

We genuinely live our values:

Courage to be disruptive - Speak truth unto power

Restless and tenacious - Achieve the highest standards

Dare to be different - Be yourself, flex your role, have fun

Are you ready to join our team? We’re looking for an experienced Head of Impact to join us in a full-time role to help us even better fulfil our mission and grow the business. You will have:

Business Acumen:

  • Confidence in your knowledge of impact and sales (strategy such as brand positioning, as well as nuts and bolts implementation including SEO and pipeline management);

  • Third party evidence of your knowledge base being applied to help grow a business and manage a pipeline;

  • Client facing skills to deepen existing client relationships and build new ones;

  • Commercial savvy and good judgement;

  • Outstanding client handling and presentation skills - ability to handle difficult, even unfriendly, situations in a calm manner; and

  • Confidence to seek continual improvement and efficiencies to optimise the performance of the business.


  • Evidence of having impacted organisation strategy, both peer-peer with colleagues as well as in aggregate in terms of policies, procedures and business plan;

  • Evidence of having managed a sales pipeline and grown a business, hitting or exceeding targets;

  • Evidence of having conducted and acted upon competitor and product analysis as well as client surveys and feedback;

  • Evidence of having managed, maintained and leveraged a CRM system including client communications such as newsletters, proposals, tenders and pitches;

  • Results in terms of social impact as well as purely financial; and

  • Processing client commercials to ensure all client requirements are met and exceeded by matching the f(i) subject matter experts with the specific needs, wants and expectations of each client brief;

In this role your key accountabilities will be:

  • Strategy – Take overall accountability for the implementation of impact strategy, including business plans.

  • Growth – Set clear goals for performance and growth ensuring adherence to our priority areas, and hold people accountable for achieving them. Oversee tenders, proposals and pitches.

  • Clients – Own and operate the CRM system and oversee the client management process start to finish, - involving others where necessary.

  • Stakeholders – Maintain excellent and mutually beneficial relationships with all stakeholders, including, but not limited to, Associates, Clients, Advisory Board, Hub team, JV partners, professional organisations and suppliers.

  • Products and product development – Develop our suite of products and services, and prioritise and match products to client needs.

  • Marketing – Oversee all aspects from PR agency to digital and social media operations (Linkedin, Facebook, Twitter, others) - involving others where necessary.


  • Collaborative and impact/results focused;

  • Honest and humorous;

  • Ability to challenge and hold your ground in an empathetic and non-defensive manner;

  • Humility in approach;

  • Highest standards of verbal, written and other communication/presentation skills and attention to detail;

  • A team player who puts colleagues and the work before themselves and their ego; and

  • A willingness to listen, learn and adapt to the f(i) brand where we speak truth unto power.

Reporting to the Chief Executive Officer, we will be tasking you with managing our impact strategy as well as leading on all pre-sales and sales activity. This includes preparing sales pitches, responding to tenders and reactive work. The ability to switch between both high level strategy and day to day tactics is a key skill we’re looking for.

In return, you will have the opportunity to work with some of the most exciting organisations in the world. Our clients are truly global and range from world-renowned universities to financial institutions, charities, TV companies and more. Take a look at our website to see some of the clients we have worked with to date. Whilst a significant proportion of our clientele are based in London and the UK, we work internationally, so you must be prepared to travel overseas on occasion.

Diversity and Inclusion are core values at f(i), so we’ll do our best to ensure flexibility to allow you to perform at your best with collaborative f(i) support and professional development. You’ll be at the centre of a vibrant and motivated team who are all passionate about making a difference and having impact on our clients and the wider world.

Role posted - 2019-06-06T14:17:02Z 3:17pm, 6th Jun 2019 BST