Contract type: 12 month fixed term contract (maternity cover), part-time, mainly from home

Working pattern: 22.5 hours/week. We are happy to talk flexible working!

Reports to: Head of Employer Services

Start date: February 2026

About the organisation

Working Families is UK’s national charity for working parents and carers. Our mission is to remove the barriers that people with caring responsibilities face in the workplace.

We provide free legal advice to parents and carers on their rights at work. We give employers the tools they need to support their people while creating a flexible, high-performing workforce. And we advocate on behalf of the UK’s 13 million working parents and three million unpaid working carers, influencing policy through campaigns informed by groun-breaking research.

About the role

We are looking for an experienced Business Development and Relationship Manager to join our Employer Services team, responsible for recruiting and account managing employer members and Family Friendly Workplaces (FFW) Certification clients and selling in training and consultancy products and services, generating income for the charity. 

Essential Duties and Responsibilities:

• Research and identify new business opportunities and markets

• Create and convert a strong pipeline of new business opportunities ensuring sales targets and KPIs are met

• Establish and maintain strong relationships with organisations to ensure client retention and further business opportunities, ensuring renewal targets are met and exceeded where possible

• Provide excellent customer service and manage the delivery of membership and FFW certification

• Keep abreast of industry developments and market trends

• Participate in running a programme of virtual and face-to-face Working Families employer events

• Deliver employer-focused services, e.g. FFW certification, policy reviews, Best Practice Awards, Top Employers Benchmark, National Work Life Week, and other employer campaigns

• Contribute to the development of employer products, services, and resources

• Present, attend and network at external virtual and face-to-face events

General Responsibilities:

• Keep abreast of industry developments and market trends

• Participate in monthly staff meetings

• Adhere to Working Families’ policies and procedures

• Represent Working Families externally to help promote and maintain Working Families’ profile

• Support and take part in fundraising activities for Working Families

• Contribute to the wider Working Families team, undertaking any other reasonable duties as directed

Essential experience / skills / knowledge

• At least 5 years’ experience working with businesses/organisations in new business development roles

• A proven track record of success in business to business sales

• Passionate about excellent client service with proactive, customer-centric attitude

• Ability to cope with conflicting demands and prioritise tasks to meet strict KPIs

• Commercially aware with good business acumen and financial awareness

• Engaging and succinct writing skills, excellent oral communication skills and experience of using a CRM

• Ability to pitch and present services and/or products to generate sales

• Proven experience of establishing rapport, credibility, and collaborative relationships with business customers, partners, and stakeholders

• Success in working independently and as part of a team

• Commitment to Working Families Objectives and Values (Collaborative, Practical, Inclusive, Driven)

Desirable qualifications and experience

• Good understanding of HR and equality, diversity and inclusion issues

• Experience working in the charity or not-for-profit sector

• Educated to degree level

Right to Work

Working Families is unable to sponsor work permits or visas. All candidates must have the right to work in the UK. 

Diversity

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our workforce.