Senior Technical Solutions Analyst


  • Team: Application Support
  • Location: Calgary, Alberta or Denver, Colorado
  • Closing: 11:59pm, 4th Jun 2023 MDT

Job Description

Meet Enerplus  

We're an independent North American exploration and production company focused on developing our high-quality assets through a disciplined, returns-based capital program. This focus, accountability, and our people will help us deliver differentiated long-term shareholder value. We are proud of what we do and how we do it. Our core values include a commitment to developing our resources responsibly and profitably while positively contributing to society. Consistent with this commitment, we work to ensure that our operations remain safe, resilient, and sustainable. Operational excellence in a safe and responsible manner is our number one priority.  

We strive for a workplace where everyone feels welcome and can actively participate and contribute. Our company is made up of skilled people with diverse backgrounds and experience. We are innovative, motivated, and accountable. This extends to how we work and the flexibility we provide employees. Our Flexible Work Location Program is just that. Leaders and employees have shared accountability to determine the ideal remote and in-office time mix. We aim for an environment that supports individual work location preferences while optimizing productivity, engagement, well-being, and overall performance in every role and team across the company. 


The Opportunity

We have an opening for a Senior Technical Solutions Analyst (TSA) in our Digital Technology team. This position can be based in one of our Calgary, Alberta or Denver, Colorado offices and will report to the Team Lead, Application Support. This role will provide Tier 2 level application and integration support for oil and gas software solutions supporting Production Operations, Supply Chain Management, Finance, Land, and Marketing. Experience in Production/Field Operations is required and experience in the other areas will be highly beneficial. We’re looking for someone that enjoys adapting to the rapidly changing IT world and can work closely with business analysts to design and create digital solutions for business groups that align with their digitization goals.   A strong customer service background, troubleshooting and root cause analysis skills, and technical aptitude in SQL are critical to success in this role. Programming skills and understanding underlying infrastructure and deployment methods are not required but would be beneficial.  


What You Will Do

  • Troubleshoot and perform root cause analysis with applications, system performance and databases, including SQL queries, data flows, reports, and dashboards 

  • Stewardship for multiple applications (health, evaluation, implementation, upgrades, testing, enhancements, and migrations)   

  • Work with vendors on contracts, problems, upgrades, and new projects using excellent customer service and strong interpersonal skills 

  • Understand the support needs and risks of cloud application architecture and on-premise architecture 

  • Troubleshooting reporting and visualization solutions created with Power BI, Tableau, and SSRS 


The Requirements

  • Minimum eight years of Oil and Gas application support experience, preferably in Avocet or other field production operations and field data capture applications 

  • Minimum five years of SQL troubleshooting experience 

  • The ability to travel between Canada and the US preferred 


What You Bring

  • A strong work ethic and good interpersonal skills.  

  • Strong communication   

  • An affinity for the details  

  • Ability to prioritize and resolve end-user requests within SLA 

  • Experience with a variety of reporting, visualization, and data transformation tools 

  • Understanding and practice of ITIL methodologies 

  • Familiarity with ServiceNow or similar IT Service Management tools  

  • SQL, SSMS, SSAS, and data warehousing knowledge 

  • Understanding of data transformation tools such as Informatica, SSIS, and FME 


We encourage anyone to apply without regard to race, colour, religion, gender, national origin, age, disability, genetic information or any other applicable status protected by Federal, State/Provincial or local law.   

Enerplus uses an innovative recruitment platform called Applied. Your application will be reviewed blindly - removing unconscious bias and promoting fair and smart hiring decisions. When you apply, you will be asked to answer a set of questions related to this position. Your answers will be made anonymous prior to being reviewed by the hiring team. We look forward to hearing about your experience with Applied.   

We thank all applicants for your interest and effort in applying. We only contact candidates selected for interviews. By applying, you consent to the collection, use and necessary disclosure of personal information provided during the application and selection process.   


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application