Role outline and purpose  

Data and intelligence are vital in helping the best decisions to be made across the organisation and the food bank network. They are also vital to work influencing external audiences to achieve our mission of ending the need for food banks. They must be brought together from a variety of different sources and systems.  The consequences of the decisions to be informed range from those that are immediate, to those of a longer term more strategic nature.  This role manages the team which delivers the data and intelligence needed by Trussell Trust’s senior leadership, by a wide range of teams across the organisation and by the food bank network. The team is responsible for providing organisational dashboards, reports and data to support decision-making across the organisation and for the analysis. It is also accountable for quality assurance and provision of data about our operations and network for internal and external audiences. The team works with others to build capacity across the Trussell Trust’s network of food banks to gather and use data and evidence effectively and it provides data packs and tools to support this.   

Role responsibilities 

• Manage the team carrying out analysis of data about our operations and network for internal and external audiences, ensuring high performance and developing staff’s skills.  

• Research, analyse and prepare material related to internal and external evidence, data and trends, both quantitative and qualitative, in order to inform strategic decision making, including the provision of organisational dashboards. 

• Ensure data is collected, organised, analysed and quality assured using appropriate methods and the best available tools and platforms to enable audiences to draw robust, actionable intelligence and relevant insights from it.  

• Work with the team and the Head of Impact and Evidence to oversee the content of the data hub, the data den, the content of data related training for staff and the provision of data packs, tools and guides to food banks across the network. 

• Provide quantitative research and survey expertise to teams across the organisation, and external partners where appropriate.  

• Develop and maintain networks with relevant external organisations and experts to share data and intelligence that will build our knowledge base and enable us to work in partnership for increased impact.  

Person Specification 

Technical skills and minimum knowledge: 

• Experienced manager, able create a high performing team and support staff to develop in both technical skills and broader skills and behaviours.   

• Excellent skills in undertaking analysis and synthesis of large volumes of data and information, and interpreting and presenting it to inform organisational decision-making, making use of relevant software tools including MS Excel, MS Power BI, Nvivo, Tableau, or equivalents 

• Strong skills and experience in quantitative research and survey design. 

• Highly effective communicator, verbally and in writing, able to work collaboratively demonstrating excellent diplomatic and interpersonal skills. 

• Experience of promoting culture change across teams; driving collaborative projects; and overseeing new processes & systems. 

• Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives. 

Behaviours and competencies: 

• Demonstrate a dedication to the values of the Trussell Trust 

• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.  

• Role models inclusive behaviours, values and leadership. 

• Excellent decision-making ability, able to work through challenges in positive and effective ways and balance competing priorities in a fast-paced environment. 

• Good relational skills including the ability to work effectively as part of a team, and with a wide range of people internally and across the network of food banks.  

• Delivery focused and able to take pragmatic approaches to deliver robust data whilst adapting to the needs of different audiences and meeting operational requirements.  

Key Stakeholders 

• Director of Policy, Research & Impact   

• Chief Strategy Officer 

• Head of Policy and Research 

• Head of Impact and Evidence 

• Director of Operations 

• Director of Programmes and Innovation  

• Fundraising teams 

• Wider Senior Leadership Group and Senior Leadership Team 

• Food bank network and those Trussell Trust teams working directly with them