About DWP

DWP Digital offers uniquely interesting and fulfilling careers for people interested in using their skills to make a genuine difference to society. We’re part of the UK’s biggest government department, and along with 86,000 colleagues, we support 20 million people every day to help them to find work and save for their future. Few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many.

Core Purpose

This Change Manager role will be responsible for the quality of changes approved for implementation for a specific line of business within the DWP and will contribute to the overall success of the core Change Management function.

Change Management aligned to IT service transition management provides overall planning for service transitions and coordinates the resources that are require. They control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. They also ensure the effective and smooth transition of IT services and processes to maintain business as usual operations (BAU). 

About the Role

The successful post will take direction from the Head of Change Management. The Change Manager will:

•     Assist stakeholders to successfully navigate the Change management process by getting them to comply with policies and procedures.

•     Assess, interpret and understand proposed application & infrastructure changes.

•     Run Change Approval Boards to review and assess major changes.

•     Ensure the integrity of the Change management process, output and communications through consistent application of the policies and procedures.

•     Embed Continual Service Improvement into Change management through reviewing failed changes, rejected changes, stakeholder feedback and recommendation of service improvements.

•     Provides support in definition and maintenance of the Change management process, strategy and roadmap.

•     Exploit the Change Module within TechNow (ServiceNow) to achieve the desired outcomes.

Further responsibilities will include but are not restricted to, the following:  

•     Perform agreed line management activities for their direct reports. Ensures they are effectively undertaking equivalent activities for their subordinates and that team working is at the heart of any activity being performed. Decides on the best route for the team and their work.

•     Responsible for Change scheduling, planning, prioritisation, risk management and dependencies to ensure effective change implementation across multiple projects and divisions within a line of business.

•     Responsible for ensuring change management, quality assurance checks are carried out. Adhere to the departments service integration processes eg change management; Identifying any gaps, abnormalities or risks.

•     Ensures development functions within a project produce the required change management deliverables, so that approved changes are successfully implemented  with no unplanned disruption to service.

•     To build and maintain relationships with key stakeholders (external and internal) and manage the business expectations through appropriate communications, reporting, assurance and governance. Ensures all functions are sufficiently engaged to ensure successful transition of services into the run environment.

•     Provide relationship management through the promotion of Governance and Risk Assurance Processes. Support continue improvement of Governance and Risk management techniques.

•     Identifies improvements and supports proposed solutions through to implementation. Introduces more effective and efficient technologies to deliver increased automation.

A strong candidate will be able to demonstrate the essential criteria listed below:

•     Display confidence when making difficult decisions, even if they prove to be unpopular.   

•     Consult with others to ensure the potential impacts on end users have been considered.   

•     Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks. 

•     Able to analyse and assess impact, develops and documents change requests. Implements changes based on requests for change. 

•     Assesses and analyses release components. Provides input to scheduling.   

•     Coordinating with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management.  

•     Beneficial to have ITIL qualification in Service Management Framework (or equivalent). 

Offered Benefits

•     Learning and development tailored to your role

•     An environment with flexible working options

•     A culture encouraging inclusion and diversity

•     An employer pension contribution of up to 27%

•     A generous annual leave allowance

Please refer to the Civil Service Jobs advert for details around the Selection Process.

If you are interested in applying for this role and would like to know further information, please feel free to contact:

Vanburn Kirwan on vanburn.kirwan@dwp.gov.uk