About the role

A fantastic opportunity has arisen to join SSAFA -– The Armed Forces Chairty - Republic of Ireland as the Administrator of the Leopardstown Park Hospital Trust.   

As part of this role you will process grant applications for British military veterans in Ireland. Funded by the Leopardstown Park Hospital Trust and managed by SSAFA, the role involves handling grant applications empathetically, maintaining records and & providing management reports. 

You will be part of the Irish regional team who are the first point of contact to all beneficiaries seeking assistance and information from both the Trust fund and wider SSAFA. You will also have ownership of applications from beginning to end, coordinating the process in a timely manner and ensuring that the beneficiary journey is at the centre of the service. 

At all times you will adhere to the safeguarding, confidentiality, and data-protection policies. 

To help you establish yourself you will receive training and induction for SSAFA, with specific guidance on Leopardstown Park Hospital Trust grant application and procedures.  

The post is based at our offices in Dublin, with the potential for hybrid of office and home-based working, after successfully completing the probation period.   

About the team

In this role, you will work closely with the Leopardstown Park Hospital Trust, SSAFA Republic of Ireland Branch management, and the broader SSAFA employee and volunteer networks. You will report daily to the SSAFA Republic of Ireland Branch & Casework Manager and Branch Chair, with management support provided by the Regional Operations Manager. Additionally, you will have monthly reporting responsibilities to the Leopardstown Park Hospital Trustees. 

About you

To carry out this role successfully you will have a track record of providing excellent beneficiary/ client focussed services by telephone, e-mail and face to- face. You will have used Microsoft Office 365 to a high standard and be accustomed to using either Customer Relations Management and/ or Case Management systems. Proficiency in Microsoft Excel is required. The successful candidate will have experience of planning and managing their own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today’s service personnel, veterans and their families. 

About the Leopardstown Park Hospital Trust

Leopardstown Park Hospital Trust is an Irish registered charity established after World War I to support British military veterans in Ireland who were injured, made ill, or otherwise needing assistance due to their service. Today, the Trust continues to provide financial support to retired British military veterans across Ireland. 

The Trust offers grants based on a needs assessment, with eligibility often linked to recipients of a UK War Pension or Armed Forces Compensation Scheme payment. These grants help cover welfare expenses, including winter fuel costs, medical bills, and essential living needs. 

In 2011, the Trust partnered with SSAFA to manage the distribution of these grants to UK armed forces veterans in both Northern Ireland and the Republic of Ireland, in line with the agreed terms.  

SSAFA, an independent military charity, provides practical, emotional, and financial support to veterans and their families, including administering the Trust's grants. The Trust Administrator, will be a SSAFA employee, funded by the Trust, with primary responsibility for processing grant applications 

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.  

Further information about the role 

Download a copy of the job description here.

Review the benefits that SSAFA has to offer here.

If you have any queries or would like to speak to someone about this role, please contact the following: 

SSAFA Republic of Ireland on: 

+353 1 677 2554 or email: roi.branch@ssafa.org.uk 

To further information about SSAFA, including training and employee benefits contact:  

Drew Woods, Regional Operations Manager on +44 20 4551 3578 or email: Drew.Woods@ssafa.org.uk 

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable

How to apply 

Click on 'Start your application' now. 

If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk  

Closing date: Sunday 20 October 2024 

Interviews: Week Commencing 21 October 2024