Refuge - Director of Corporate Services

Cadence Partners

Location London-based with homeworking option
Salary Up to £89k
  • Closing: 9:15am, 21st Feb 2023 GMT

Job Description

This post will report to the CEO. This role will be responsible for the leadership of the Finance, Property & Facilities and Governance teams, consisting of three direct reports and a directorate of c.20 staff.

Key Accountabilities:

  • Advising the CEO and Board on the formation, development and application of policy and strategic decisions relating to the Corporate Services

  • Overseeing the management of the organisation’s physical and financial resources to ensure efficiency, effectiveness and quality of service

  • Providing leadership on the Charity’s approach to business continuity, data protection, financial management and accounting, H&S, procurement and risk management to ensure compliance with best practice and that policies and procedures are effectively implemented

  • Leading, motivating and developing team members to achieve team and organisational objectives

  • Developing and embedding a culture of customer focus and performance management to ensure high quality and continuous improvement in the delivery of corporate services

  • Leading the development and delivery of effective strategic and operational forecasting, planning, monitoring and reporting to support Senior Leadership Team and Board decision-making

  • Ensuring the provision to the SLT, Board and budget holders of relevant and timely financial information to support delivery of core objectives

  • Undertaking a comprehensive review of the corporate risk policy and risk map

  • Leading the delivery of quality assured service delivery performance data

  • Working with the Director of People and Culture to review pension provision as part of the pay and reward review

  • Reviewing the need for internal audit leading on the tender of audit services

  • Implementing the recommendations of the property review

  • Working effectively with the CEO and other members of the senior management team to contribute to organisation wide policy, strategy and management

  • It is essential that the post holder can respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

Experience, Knowledge, Skills and Personal Qualities:

  • Qualified accountant

  • Experience of managing supported housing income and restricted funds

  • Demonstrable progressive and relevant experience of successfully leading corporate services functions including developing team to deliver high performance and exceptional customer service

  • A comprehensive understanding of risk management with well-developed risk analysis and corporate risk management skills

  • Ability to work collaboratively with colleagues at all levels, including the Senior Leadership Team board members

  • Ability to use customer and 360° feedback to provide responsive and customer focussed services across all areas of responsibility

  • Evidence of developing, implementing and monitoring standards of performance against operational targets

  • An ability to think strategically and translate strategies into achievable goals

  • Ability to think creatively and generate innovative solutions to changing priorities

  • Sound judgement and decision-making skills

  • A successful track record of influencing, giving professional advice to and building effective and productive working relationships with a range of internal and external stakeholders

  • Excellent verbal and written communication skills and strong interpersonal skills

  • An interest in and commitment to the long-term success and development of the Charity

  • A commitment to follow the policies, procedures and philosophical principles of the Charity and a strong commitment to feminism, empowerment, support and equality which underpin all of the work undertaken by the Charity

  • Experience of social impact investment is desirable

Removing bias from the hiring process

Applications closed Tue 21st Feb 2023


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Tue 21st Feb 2023