About the role

As a Product Manager at dxw, you’ll shape the scope and direction of digital products and services in complex public and third sector environments. 

This is a hands-on delivery role where you’ll work within multidisciplinary teams to define product vision, shape roadmaps and prioritise impactful delivery. You’ll keep things focused on achieving meaningful outcomes for users and measurable value for client organisations.

You’ll operate with a high degree of autonomy, balancing user and business needs, organisational strategy, policy constraints and technical feasibility.

You’ll also be part of dxw’s community of practice, working alongside other product managers, as well as delivery leads, business analysts, data specialists and other experts to ensure the continued quality of our work. You’ll receive support and guidance from a Principal Product Manager and collaborate closely with the wider team to strengthen practice and share learning.

We are looking for either a Product Manager or Senior Product Manager - we’ll adjust the seniority and salary of the role to reflect the experience of the successful candidate. To join at the Senior level, we’re looking for proven experience operating with a high degree of autonomy in complex environments, and the ability to coach others alongside your delivery responsibilities.  

Key responsibilities

• Define and communicate a clear product vision aligned to user needs and organisational goals.

• Translate strategy into actionable roadmaps and prioritised backlogs.

• Lead informed prioritisation decisions based on value, risk, cost and feasibility.

• Ensure product direction is grounded in research, insight and evidence.

• Lead product work within agile, multidisciplinary teams.

• Collaborate closely with user researchers, designers, engineers and delivery leads.

• Maintain focus on outcomes and measurable impact.

• Manage products through discovery, alpha, beta and live phases.

• Build trusted relationships with client stakeholders.

• Facilitate workshops and decision-making sessions.

• Communicate product direction, trade-offs and progress clearly.

• Manage competing priorities and navigate ambiguity in complex environments.

• Define and track meaningful OKRs, KPIs and service performance metrics, which align with each client’s approach to measuring success.

• Use qualitative and quantitative insight to inform decisions.

• Support business case development and benefits realisation.

• Embed feedback loops to enable continuous improvement.

• Champion outcome-focused, evidence-led product management, and share learning and good practice across dxw.

• Contribute to client proposals and early shaping of digital service work.

• Participate in product management discussions within the sector, which might include conferences, blog posts, and participating in clients’ communities of practice. 

About you

You have experience shaping digital products and are motivated by the opportunity to improve public services.

You:

• Have effectively managed digital products or services through different stages of the product lifecycle.

• Are confident in shaping and taking accountability for product direction in complex environments.

• Build trust and buy-in with stakeholders around an agreed vision and strategy.

• Balance user needs, business value and technical constraints effectively.

• Make structured, evidence-based prioritisation decisions.

• Define and use measures of success and performance metrics to guide strategy.

• Communicate clearly with technical and non-technical audiences. 

• Work effectively in agile, multidisciplinary teams.

• Are comfortable with ambiguity and can adapt to changing priorities.

• Experience in public or third sector organisations is preferred.

We’re looking for someone with strong product skills with an interest in developing effective products for public good. 

As we’re taking a flexible approach to the potential seniority of this role, you don’t need to match every part of this description to succeed - we would work with you to complement and build on your key strengths. If you’re excited about the potential of this role, we’d like to hear from you. 

About dxw

We’re an employee-owned agency of technology, design and delivery experts.

We work with organisations in the public, non-profit and private sectors that provide digital public services across the UK. Something we call the digital public realm.

We take ideas and problems and turn them into live services that work. With a track record of designing, building and supporting vital services that fit seamlessly into users’ lives.

What we offer

We want our team to feel supported both inside and outside of work. Alongside a competitive salary, we offer a range of benefits designed to promote flexibility, wellbeing, and long-term security:

• Time off & balance: A generous 28 days of annual leave per year, plus all England bank holidays. We also offer a holiday buy and sell scheme, giving you the flexibility to customise your time off to suit you.

• Family-first support: Up to 18 weeks of paid parental leave to support your family, depending on your situation.

• Health & wellbeing: A healthcare cash plan providing financial support to help cover everyday medical, dental, and optical costs, plus 24/7 confidential support and counselling whenever you need it.

• Workplace flexibility: Flexible hours to support your work-life balance, top-tier tech, and a home office budget to build a comfortable setup.

• Collaborative environments: Full access to our London and Leeds offices, alongside a network of co-working spaces across the UK.

• Financial future & travel: We'll match your pension contributions up to 6%, provide comprehensive life cover, and offer interest-free season ticket loans alongside the Cycle to Work scheme.

How to apply

We use Applied for hiring to make our process as fair as possible.

As part of our process, we’ll ask you to provide written answers to a few short questions related to the work you’d do on the job.

Our hiring panel will review these anonymously. If you score well, we’ll then review your CV and invite you to an initial chat to get the ball rolling. From there, our hiring process typically involves two stages, at least one of which is a formal interview.