As the Volunteering Manager for Charing Cross Hospital you will be an inspiring and empowering leader of people, including volunteers and NHS staff, within the hospitals we support and to which we provide a service. You will ensure that we attract, recruit and retain the right numbers and calibre of volunteers so that we continue to deliver a high-quality experience for patients, staff and visitors within our hospitals. The role is all about making sure our volunteering opportunities provide mutual benefit to the volunteer and to our beneficiaries. You will play the leading role in designing and developing opportunities for volunteers from our local community to provide a valuable contribution to our hospitals and the work of our NHS Trust. In this role you will also take responsibility for one aspect of the way our volunteering journey is designed, leading development and innovation for all of our hospitals

1. Lead the design and management of volunteering opportunities to support the needs of the NHS Trust, attracting and recruiting new individuals to grow our volunteering community and expand our impact.

• Lead a strategy for engaging volunteers to meet agreed high-level volunteer recruitment and engagement targets at Charing Cross Hospital by designing new volunteer roles, identifying role profiles, key tasks and responsibilities and risk management arrangements to add value to teams and services at Charing Cross Hospital

•Play the lead role in working in partnership with NHS colleagues to identify opportunities to engage volunteers which will support their work and current priorities, and plan how to measure the impact of these placements on patient experience and health outcomes

•Where required, identify opportunities to design and introduce volunteer opportunities within the wider community, with our NHS Trust or other health and social care providers

•Manage recruitment campaigns for new volunteering opportunities, including advertising, selecting and onboarding applicants

• Work with the Deputy Head of Volunteering to support the design and development of placements suitable for 16-21 year olds as part of our youth volunteering programme at Charing Cross Hospital

•Ensure that newly appointed volunteers receive a high-quality induction through our core training content, delivered either through e-learning or by delivering face-to-face training sessions or a blended combination of the two

•Work with the Programme Manager (Responder scheme) to support the implementation of the Responder scheme at Charing Cross Hospital

•Cultivate and manage effective partnerships within the NHS Trust, the wider health and social care sector and the communities our hospitals serve.

2. Cultivate effective working relationships with senior NHS stakeholders at Charing Cross Hospital, including, but not limited to, hospital site directors, site operations teams, facilities managers, ward managers/lead nurses to ensure close alignment between hospital priorities and volunteer placements/deployment, taking decisions, juggling competing pressures and managing expectations appropriately

• Champion and lead our Volunteering Policy and principles with all NHS stakeholders, embedding a positive culture of value-added volunteer engagement within the hospital(s)

•Ensure that NHS staff who work with volunteers complete our required training/briefings in order to be great Volunteer Supervisors and Champions, either through our e-learning or by directly delivering content to them

•Provide training, coaching, advice and regular support to hospital staff to help them work positively with volunteers

•Be responsible for ensuring that content/information about Charing Cross Hospital relating to volunteering is kept up to date and accurate on the NHS Trust’s Intranet, the charity’s website and external community platforms

•Build and manage relationships with educational institutions and local community groups to promote volunteering opportunities.

3. Manage the day-to-day operations of the Volunteering Department at Charing Cross Hospital, ensuring a high-quality and safe experience for volunteers, staff and patients

•Be accountable for ensuring that all volunteers are onboarded according to our policies and safer recruitment arrangements

•Be accountable for ensuring that all volunteers are compliant with regards to completing mandatory training, any required repeat/refresher learning and any repeat vetting requirements

•Actively monitor changing risk and safety arrangements within the hospital(s), ensuring that the risk factors associated with volunteer placements are balanced with volunteers’ individual risk assessments

•Actively manage any activity in relation to volunteers that poses a reputational, health and safety or safeguarding risk to the hospital and/or the charity, updating and escalating to the Deputy Head of Volunteering as appropriate

•Be responsible for resolving issues, problems and complaints arising from volunteers, applicants and members of NHS staff, applying our problem-solving policy appropriately

•Contribute to the strategic development of the department, by sharing successes, learning points and other observations/experiences from Charing Cross Hospital to inform future direction

•Manage the accurate use and ongoing data maintenance of our digital systems to manage, including our CRM, online training platform and project management system

•Lead the management of our volunteer reward and recognition schemes at Charing Cross Hospital ensuring that these are timely and meaningful, as well as accurately recorded

•Manage a hospital-based office to cater for Volunteering Department staff and volunteers on-site, ensuring that appropriate risk assessments and risk management actions are regularly carried out and adhered to by everyone using the space

•Liaise with NHS estates and facilities teams within the hospital to ensure that the hospitalbased office meets their required standards for infection prevention and control, hygiene and any reporting requirements

•Be responsible for ensuring adequate IT, DSE, furniture and consumables is in place and maintained, liaising with the charity’s Office and Health & Safety Manager where appropriate

•Take part in the out of hours on-call rota with the other Volunteering Managers on a week-by-week basis, responding to emergency calls from volunteers in the evenings and weekends across all five hospitals and taking appropriate action to resolve any issues, including ad hoc travel to the required hospital to provide hands on support

•Run events and lead initiatives to thank and recognise volunteers at Charing Cross Hospital within agreed budgets, as well as contributing to large events for all of our volunteers

•Be responsible for ensuring our Volunteering Policy is adhered to and provide input to revisions and development of the policy and our approaches

•Produce accurate and concise reports for SMT, trustee and NHS stakeholder audiences to reflect the impact, priorities and challenges of current activities at Charing Cross Hospital

•Maintain an up-to-date knowledge and awareness of best practice and current issues in the voluntary sector, specifically within the context of the NHS and healthcare provision, including safeguarding and the Disclosure and Barring Service

•Deputise for the Head of Volunteering at meetings with NHS and community stakeholders, other charity teams and including chairing/facilitating team meetings and interactions within the department, where required.

4. Provide effective line management to the Volunteering Officer

•Line manage the Volunteering Officer for Charing Cross Hospital, including setting and monitoring performance objectives aligned to departmental plans

•Conduct regular performance monitoring meetings, including completing the organisation’s annual performance appraisal process

•Provide robust, constructive feedback and coaching to help the Volunteering Officer grow, develop and succeed both in and beyond their role

•Manage the allocated learning and development budget for the Volunteering Officer, ensuring good value for money and return on investment to help them reach their agreed development goals

5. Lead the charity’s on-site presence and emergency action plans at Charing Cross Hospital.

•As the senior member of charity staff based on-site, respond to and co-ordinate on-site requests and enquiries from NHS staff, patients and members of the public relating to the charity’s wider work

•Act as an ambassador for and represent the charity in a professional and efficient manner

•Work closely with senior NHS stakeholders during emergency/surge periods to manage expectations and provide appropriate volunteer response to support Charing Cross Hospital

•As and when circumstances require, lead our on-site hospital response to critical incidents/ emergency situations, including the deployment of Crisis Response Volunteers within the hospitals to support emergency tasks through physical on-site presence and shift management

6. General duties

•Maintain accurate records for stakeholders, including communication history, adhering to our data protection obligations and records management principles

•Take an active part in department and whole charity team meetings, contributing agenda items and undertaking assigned actions as required

•Take an active part in and collaborate with peers and colleagues across the charity’s work, bringing your own experience and perspective so that we harness the value of our shared contributions and can work with a unified voice

•Participate in regular supervision and collaborative objective-setting/monitoring, and actively engage in your own job-related development throughout the year

•Take responsibility for your own continuous professional development by identifying a detailed personal development plan and completing learning objectives to develop skills

•Champion our Code of Behaviour and act as a role model, ensuring that our safeguarding and other key policies and procedures are adhered to at all times so as to protect the people we work with and our reputation.