Role outline and purpose

The Network Services Manager builds and maintains network-facing central services that are effective and dynamic, evolving in line with members’ requirements. Ensuring a coordinated approach to first-response technical services to food banks, communications to the network, and provision of solutions-focused responses to support the network to work towards an end to the need for food banks in the UK.

Role responsibilities

·       Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met.

·       Monitor and manage the delivery of central communications to network members, the delivery of response to member and public enquiries. Ensure an accurate record of activities is maintained, that the effectiveness of the information, advice and guidance provided is measured and reported.

·       Lead on and/or oversee the delivery of food bank and interdepartmental projects. Maintain effective working relationships with stakeholders across the Trust and collaborate on projects.

·       Support the Network Services team to develop and deliver an effective and integrated roll out and support plan for each food bank facing project and the Data Collection System.

·       Build a culture of sound evaluation and learning in the team and beyond, including monitoring the performance and delivery of training and support provided by Network Services and applying this to decision making and service delivery.

·       Develop and implement team business as usual and strategy planning, working with the Head of Network Support and Grant Giving to balance innovation, investment and overall direction for transformational change.

Person Specification

Technical skills and minimum knowledge:

·       Proven ability supporting a team in a customer service environment

·       Leading, motivating, and inspiring teams;

·       Overseeing new processes and systems

·       Stakeholder engagement, learning and development and communications strategies and plans, influencing where necessary.

·       Ability to manage multiple projects simultaneously, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

·       An effective communicator, verbally and in writing

 Behaviours and competencies:

·       Ability to think strategically and practically deliver. Is able to work through challenges in positive and effective ways.

·      Confident in communicating, is able to foster collaborative relationships with colleagues across the organisation

·       An eye for continual improvement, detail and opportunity, whilst also able to find pragmatic solutions when needed.

·       Organised, analytical, able to assimilate and apply insight for decision making.

·       Demonstrate a commitment to the values of the Trussell Trust

·       Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

Key Stakeholders

·       Food Banks

·       Area Team

·       Network Systems

·       Food Flow

·       Brand and Marketing

·       Research

·       Strategic Intelligence