We’re looking for a Business Intelligence Analyst to support a diverse group of product owners and other partners in all aspects of Business Intelligence, including strategy, development, delivery and day-to-day administration. You will be a key member of a multi-disciplinary Business Systems team which uses agile methodology to support, maintain and develop the principal business systems, processes and information upon which the Foundation relies in order to deliver its strategic and charitable objectives.

       The Business Intelligence Analyst is a new role and will be the business intelligence expert in the team. You will be responsible not only for the design and production of reports and dashboards that will deliver genuine business insight, which is going to require you to really understand our data; but also for supporting the ongoing development and implementation of our management information strategy, for which you’ll need to quickly build both a good sense of our businesses and a great rapport with our users. The role reports to a hands-on Business Systems Manager and will work alongside a Business Process Analyst, a Systems Accountant, a Senior Salesforce Administrator, and a Salesforce Administrator.

You will be joining at an exciting time for the team, as we drive forward the implementation of a bold and ambitious roadmap for business systems which together will support the operational delivery of our charitable objectives as well as generating the business information which drives our decision making. We’re intrinsically enterprising, collaborative and delivery-minded and this role offers a great opportunity to get involved in some really interesting projects and, most importantly, create impact. As well as your strong technical expertise and commitment to agile principles, we want you to bring forward plenty of great ideas, enthusiasm and a willingness to roll up your sleeves and work at pace. In return, we’ll offer our support to you in taking a test and learn approach, as well as helping you to grow and develop.

Reporting to

Business Systems Manager

Key responsibilities

·        Build customised, usable dashboards and reports in different systems (principally Salesforce and Tableau) that explicitly support decision making by providing information that answers key business questions.

·        Learn and fully understand the data landscape of the Foundation’s Business Systems.

·        Understand the end-to-end life cycle of our data to effectively review and validate the data within it.

·        Actively participate in and contribute to architecture/design discussions and decisions.

·        Support the creation, development and implementation of the management information strategy.

·        Gather end user reporting and dashboard requirements.

·        Support users with the navigation and interpretation of dashboards, including devising one-off or ongoing training where appropriate.

·        Take responsibility of the maintenance and support of Business Intelligence solutions, including the logging, tracking and ultimate resolution of user support requests.

·        Provide a consistent and approachable point of contact for users and other stakeholders.

·        Create system documentation relevant for business intelligence.

·        Proactively identify opportunities for system improvement and business intelligence enhancements.

Experience, skills and knowledge

·       Experience in a similar role (essential).

·       Demonstrable knowledge and track record of learning multiple systems and datasets, then utilising that data to produce impactful business intelligence solutions (essential).

·       Experience of advanced use of a BI reporting tool (essential)

·       Experience with identifying and managing the impact of data quality issues on business intelligence solutions (essential).

·       Approachable to end users and able to clearly explain the uses of business intelligence solutions (essential).

·       Creative and with design flair – able to design dashboards and reports which are intuitive and easy to use (essential).

·       Committed to agile principles (essential).

·       Experience using Tableau and Salesforce (desirable).

·       Experience of working to agile principles, especially Scrum (desirable).

Values

·       Enterprising – looks at things from different angles and is open to new ideas and perspectives.

·        Collaborative – contributes to collective effort and gives time and attention to people and ideas.

·        Delivery minded – is accountable for results and willing to get stuck in and work at pace.