Head of Customer Success

Who we are:

Distributors power the world's economy. They sustain the supply chains that deliver nearly every physical product you come across. But distributors can be way more efficient. We have begun invigorating the $6 Trillion dollar distribution industry by empowering the people who sell these products with AI.

Responsibilities:

  • Managing all new customer roll-outs, including communicating expectations and timeline, setting success criteria, training users, and troubleshooting issues.

  • Owning the relationship with our existing customers. This includes communicating with them regularly, closely tracking their product usage and results data, proactively addressing any issues they're having, and ensuring their ultimate renewal.

  • Working closely with our engineers on any customer-specific product customizations, and working closely with our product team to address needs that appear across customers.

  • Building out the processes and systems Proton uses for customer success.

Values that matter to us:

  • Independent: You take ownership of your own work, and thrive when given creative freedom. You like to experiment with new concepts, and don't mind making mistakes, so long as you learn from them.

  • Cooperative: You love helping teammates work towards the common goal. You know that no one has all the answers, and are comfortable supporting teammates who are outside of their domain and having them do the same for you.

  • Agile: Things move quickly when you're growing as quickly as we are. You're able to adapt to new and interesting challenges that you face every day, even when they're different from the ones you faced yesterday.

Skills that we value:

  • Excellent interpersonal skills and ability to empathize with customers.

  • Solid business and strategic intuition combined with problem-solving, listening and communication skills.

  • Strong organizational skills and ability to develop new processes.

  • Experience working closely with enterprise customers, in either a sales or customer success capacity.

  • Experience in an early stage startup environment--preferably in a customer-facing role.

Questions? Contact us: Benj Cohen (benj@proton.ai)

Role posted - 2020-06-20T22:39:59Z 6:39pm, 20th Jun 2020 EDT

Start now, finish later

  • Your application will be reviewed blind, to ensure fairness
  • You won't need a CV/résumé

This role has no specific closing date.

We'll email you a link to your application page so you can get back to it later.

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