Client Relationship Executive
Diversity is a reality. Inclusion is a choice.™ Frost Included Ltd, f(i), is a consultancy that brings together smart people who care about diversity and inclusion in order to establish more inclusive organisations.
f(i) builds inclusive cultures through developing leadership and re-engineering systems and processes. We positively disrupt the Boardroom in corporations, academia, media and government. We achieve measurable change - greater representation (diversity) and more conscious decision-making (inclusion) to benefit individuals, organisations and the world at large. Our work covers five areas:
1 Strategy: we work directly with CEOs and HRDs to make D&I part of corporate strategy
2 Data: we design, model and measure inclusion to permit more accurate interventions
3 Governance: we observe and improve corporate decision making from Board to shop floor
4 Leadership: we deliver keynotes, hackathons and our full Inclusive Leadership programme to reframe inclusion as a personal leadership responsibility
5 Systems: we de-bias critical business processes such as recruitment and procurement
f(i) has world-class capabilities in designing and implementing programmes in the public, private and third sectors. Founded as a legacy of the London 2012 Olympics and Paralympics, we are passionate about benefitting the clients we work with. They range from world-renowned tech and finance companies to universities, charities and TV companies. Whilst a significant proportion of our clientele are based in London and the UK, we work internationally. f(i) creates real impact - we are a start-up with big ambition and want to achieve even more.
Our Client Relationship Team is central to the success of our client relationships and maintaining the high standard of our programme deliveries - ensuring an exceptional client experience through their D&I journey to change mindsets and behaviours, drive organisational change, and ultimately positively impact the wider world.
The Client Relationship Executive will support the delivery of f(i)’s programmes, helping the Project Lead ensure an exemplary client experience through their D&I journey. Reporting to the Client Relationship Manager, you will support programme deliveries across our client portfolio, helping ensure programmes are delivered to an exceptional standard. This includes proactively maintaining and building client relationships alongside the Project Lead, while also leading on a selection of smaller programmes throughout the lifecycle of a delivery.
Stakeholders: Maintain excellent and mutually beneficial relationships with all stakeholders, including colleagues, clients, professional organisations and suppliers
Outstanding client communications including supporting meetings, presentation skills, and contributing to proposals, tenders, and pitches
Why you should apply
We genuinely live our values - Courage to be disruptive (Speak truth unto power), Restless and tenacious (Achieve the highest standards) and Dare to be different (Be yourself, flex your role, have fun)
All you need to do is start the process by clicking on the yellow button on the top right.
You’ll answer some questions that are related to the day-to-day job. Once you've submitted your application your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
If you are shortlisted, we’ll invite you to a phone interview. Also, we love giving feedback, so at the end of the application process we'll share how well you performed.
We believe in inclusion and actively work towards being an equal opportunities employer
We are committed to a policy of Equal Employment Opportunity and are determined to ensure no applicant or employee receives less favourable treatment on the grounds of any protected characteristic. In addition, we include recognition of socio-economic background and cognitive diversity.
We particularly welcome applications from Black, Asian and minority ethnic talent, disabled people and women who are currently under-represented in our team. All appointments will be made on merit of skill and experience relative to the role.