Project Manager, What Works Cities

The Behavioural Insights Team

    Closing: 11:59pm, 5th Jul 2021 EDT

Job Description

Project Manager, What Works Cities - BIT US

  • Type: Full-time (40 hours)

  • Flexible working options include flexible start and finish times, work-from-home, and compressed hours

  • Starting salary: $70,000 - $75,000 per year, plus benefits.

  • Based in New York City 

Are you looking for a new challenge and want to join a successful and growing organization dedicated to creating social impact? Do you have a passion for project management? If so, we want to hear from you.

What does a Project Manager (What Works Cities) do?

Key questions you will answer in your work include:

  • How can we effectively run a program over the next 3 years that will touch hundreds of cities across Latin America, the United States, and Canada - involving the entire BIT Americas team? 

  • How can we provide cities with an excellent experience in the What Works Cities program so that they continue to participate and build capability? 

  • What does effective donor and partner relationship management and reporting look like for a multi-year, multi-geography, multi-stakeholder, multi-million dollar program? 

  • What support do project teams need on resourcing, work planning, coordination, and knowledge management to make their What Works Cities projects high quality, delivered on-time and on-budget? 

If these questions sound interesting to you, why not apply for this role?

As a Project Manager (What Works Cities), your job will include responsibility for:

  • Supporting the Program Director for What Works Cities to architect internal processes, resources, and communications to run an effective program of work 

  • Managing relationships with donors and partners, from required financial reporting to day-to-day requests 

  • Planning and executing events for cities in the program (e.g., multi-city workshops, cohort kick-offs)

  • Designing and managing a program calendar, and ensuring that there are teams appropriately resourced to deliver on each aspect of the program 

  • Interacting directly with cities to answer questions and connect them with the resources and project teams that they need 

  • Monitoring the on-time and on-budget delivery of projects within the program 

  • Ensuring all projects within the program adhere to compliance requirements, serving as point person for legal counsel and finance

  • Coordinating closely with project coordinators to ensure the program’s operational and administrative needs are met, and data and activities are accurately reflected across systems

  • Upskilling colleagues at BIT with project management methods and expertise 

What makes a great Project Manager (What Works Cities) at BIT?

We are looking for people who understand what we do, share our values, and are keen to learn and develop their expertise. While we expect to provide training and development support in some areas, we are looking for candidates that have skills and expertise in the following areas:

  • Experience managing a program or portfolio of projects. You are an experienced project manager, and thrive when faced with complex and/or ambiguous situations involving multiple stakeholders. 

  • Strong relationship manager. You have experience working in a client, partner, or donor-facing role, and enjoy working with a broad array of people. You are talented at building rapport, and are always responsive to questions or inquiries. 

  • Experience with program budgeting, including modeling and projections. You are comfortable with making well-reasoned assumptions that funnel into project budget forecasting and knowing whether long-term budgets are on or off track. Excel is your friend.

  • Detail oriented and extremely organized. You’re passionate about getting the details right. You keep processes and projects organized and are aware of your upcoming deadlines and duties. You catch errors when copy editing contracts and when reviewing Excel formulas. You give a meticulous eye to all tasks in front of you and help keep others on track. 

  • Expert juggler and solution-oriented. You are aware of multiple layers of a problem or the many competing demands on staff time but you know how to prioritize problems and are always eager to drive towards productive solutions. 

  • Curious about finding and solving problems. You care about every part of the business being run as well as it can be. You can identify problems and take responsibility for them. You think creatively to suggest alternative solutions and work to implement improvements.

  • Managing and developing yourself at work. You demonstrate high self-awareness and regularly self-reflect. You are able to manage your own workload and prioritize competing requests. You are resilient and accept responsibility for decisions whether they achieve the desired outcome or not.

  • Clear communicator. You can keep on top of an active email inbox, multiple instant messages and a busy meeting schedule. When communicating with junior and senior colleagues alike you are always friendly, professional and firm when you need to be.

  • Passionate about making the world a better place. You don’t need to have a formal background in public service or social impact work. But to be a great program manager at BIT, you should care deeply about our work improving people’s lives and communities.

Who are we and what can we offer you?

The Behavioral Insights Team is the world leader in applying behavioral science to public policy challenges in order to strengthen communities and improve lives. 

We design and rigorously test new ideas across a range of areas such as health, crime, and education, to establish what works and what doesn’t. We have helped Tuberculosis patients take their medicine; reduced police susceptibility to cyberattacks; and helped organizations close their gender pay gap.

We are looking for an enthusiastic, self-motivated, and entrepreneurial individual who is excited about joining a rapidly-expanding team and playing a key role in our growth. 

BIT really is a great place to work. We offer:

  • Comprehensive health, dental, and vision coverage, or healthcare allowance per month;

  • $104 cell phone stipend per month;

  • $1,200/year professional development reimbursement fund;

  • 15 vacation days with the option to purchase an additional 10 days at the beginning of each year, 

  • 7 sick days;

  • 9 public holidays per year;

  • 5% 401(K) match with no waiting period;

  • life insurance;

  • commuter benefits;

  • FSA;

  • flexible work arrangements, including working from home;

  • discretionary annual bonus (dependent on company performance); 

  • and 12 weeks paid parental leave.

We also enjoy working together: 

  • We host regular team lunches, occasionally with guest speakers. 

  • We encourage people to share their passions through a variety of internal interest groups.

  • We support flexible work arrangements, whether working remotely, to support family, or for personal health and wellness.

  • We have a great office in a convenient location downtown! Unfortunately, due to Covid-19, we are currently working remotely but hope that will change during the course of next year.

How to apply

We use a great platform called Applied to reduce bias in the recruitment process. You will need to answer a few work-based questions which will be anonymously marked by members of our team. Our selection is based on performance in these questions, rather than looking at your CV. 

Candidates with the top scoring answers will be invited to a structured interview where you get to meet some of the team. At the interview stage you will be asked questions that reflect the role and also to complete a work-based task, so you have the chance to demonstrate your skills. It’s at this stage we first see your CV. We always give all applicants feedback, no matter what stage your application reaches.

Start your BIT journey here and apply now! 

To learn more about what it's like working at BIT, check out this handy FAQ sheet and feel free to make suggestions:

We strive to provide a supportive work environment where you can develop your skills and knowledge in this fast-evolving field. We offer flexible working arrangements and other policies to support the health and wellbeing of everyone on the team.

The Behavioral Insights Team is committed to a policy of Equal Employment Opportunity and is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, or because an employee or applicant is a disabled veteran, recently separated veteran, other protected veteran, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Some of the personal data you provide to Applied when you apply for a role with The Behavioral Insights Team will be passed on to The Behavioral Insights Team for the purposes of (a) reviewing your application; (b) inviting you for interview; and/or (c) offering you a job and getting you set up as an employee/contractor. For full details on how BIT collects and uses your personal data please visit our website - 

If your application is not successful, any personal data provided to us by Applied (including any personal data relating to equal opportunities monitoring as set out above) will be retained by The Behavioral Insights Team for no longer than 6 months after the application deadline has passed (other than in exceptional circumstances where we may need to retain your personal data for longer), at which point your personal data will be securely deleted. We only keep your information for that period in order to allow us to comply with relevant legal obligations.

Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Applications closed Tue 6th Jul 2021


Removing bias from the hiring process

  • Your application will be anonymously reviewed by our hiring team to ensure fairness
  • You’ll need a CV/résumé, but it’ll only be considered if you score well on the anonymous review

Start your de-biased application