JOB DETAILS

Job Title: Senior membership development officer

Location: London, Head Office

Responsible To: Head of membership

Responsible For: no direct report

Hours: 17.5 per week (0.5. full time equivalent), 12 month fixed term contract

About the Association of Charitable Foundations

Join our team as a Senior membership development officer and play a vital role in growing our membership!

Collaborate with a dynamic team to achieve our ambitious goal of expanding our membership by 100 members by 2027

The Association of Charitable Foundations (ACF) is the leading membership association for foundations and independent grant-makers in the UK. Driven by a belief that foundations are a vital source for social good, our purpose is to strengthen trusts and foundations so they can rise to the challenges of our times. We do this through the provision of policy and advocacy, research and information, and a wide-ranging programme of events and learning. Our 450 members collectively hold assets of around £50bn and give over £2.5bn annually.

You can read our five year strategy here.

All candidates applying for this role are required to have unrestricted right to work status in the UK for at least 12 months. ACF does not have any license to sponsor any candidates who do not have right to work.

PURPOSE AND SCOPE OF THE ROLE

The Senior membership development officer will support the delivery of the ACF membership recruitment plan and big goal to grow our membership by 100 members by 2027. The current membership number is 457. (December 2023)

Working in collaboration with the Head of membership, Director of membership and other team members this role is integral to growing ACF’s membership. Specifically, the role will effectively support and implement strategies to achieve targeted and sustainable long-term membership growth.

KEY RESPONSIBILITIES

With support and direction from the head of membership, actively work towards targets for growing ACF membership:

• Identify potential members utilising external sources and existing internal data

• Proactively approach potential members and promote membership

• Steward potential members into membership

• Draft copy for our digital marketing channels

• Develop other activities to promote and grow membership

Deliver excellent customer service to potential members, handling enquiries from potential members by email and phone

Track and maintain potential members data on a database

Gather and share data on potential members identifying trends and opportunities

Key Contacts – Internal & External

Internally –

• Head of membership

• Director of membership

• Senior Marketing and Communications Manager

• Senior Marketing and Communications officer

• Senior Finance and Data Officer

• Events Manager

• Head of Learning and Networks

• Head of Funders Collaborative Hub

• Head of Investment Learning Programme

Externally –

• Foundations and grant-making charities

• Ex-members

• Members

Health & Safety

• Ensure that Health and Safety guidelines and fire regulations are strictly adhered to

• Comply with safe working practices as defined by ACF

• Complete mandatory training as and when required

• Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work

• Report any accidents, incidents or near misses as soon as reasonably practicable.

General

• Be aware of and adhere to ACF’s policies at all times

• Commitment to follow and implement ACF Diversity, Equity and Inclusion (DEI) principles

• Take part in progress/performance reviews throughout the year

• Cooperate with other departments

• Attend training courses and complete online training modules as required to meet the requirements of the post

• Take responsibility for own personal development, seeking out opportunities to learn new skills

• Undertake any other duties as requested by the Trustee Board which are reasonably deemed to be within the scope of the role

Other

• Apply the ACF’s values and behaviours to every aspect of the role at all times

• Promote and maintain the brand standards of ACF

Experience, knowledge and skills

Experience

• Experience of membership recruitment or sales/fundraising  

• Experience in a customer facing role 

• Experience of drafting marketing or sales materials

Skill

• Excellent attention to detail, accuracy and ability to summarise detailed information 

•  Developed administrative skills 

•  The ability to work alone and as part of a small multi-functional team 

•  Previous experience of navigating and using a CRM system. 

•  Strong IT skill  - knowledge of office 365. Any knowledge of managing membership through a CRM system will be preferable

•  Ability to prioritise, plan and organise day-to-day activities, ensuring efficient and effective performance 

•  Good communication skills

• Membership marketing and recruitment knowledge

Personal attribute

• Motivated by targets

• Resilience to rejection

• Organised

• Flexible

• Time management

Our commitment 

We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all. 

We welcome all applicants and are keen to ensure our team reflects the diversity of the UK and the members we serve.  

Benefits

ACF has developed a range of benefits to enable staff to perform and be supported in times where personal situations change.  Annual leave is 25 days per year for full time colleagues (pro-rated to hours for part-time colleagues, plus all the bank holidays, as well as time off during Christmas and New Year which does not affect the leave above.  We will also make a pension contribution of 10% of base salary on your behalf.

We have a generous sick leave policy to support staff in the event of illness or accident, and a Parental, Maternity and adoption leave policy designed to support staff significantly above our legal obligations.

ACF is currently using hybrid working, with staff able to work from home some of the working week, and we will ensure that any working from home is supported by appropriate equipment.  ACF is also open to flexible working arrangements.

The open application process

ACF uses Be Applied https://www.beapplied.com/ as its recruitment platform to remove as much bias as possible during the recruitment process.  Candidates will complete questions on the platform, which are scored for every candidate who completes an application by a suitably trained and qualified panel. Those selected to be interviewed are as a result of these scores; we do not take CVs into account at this point in the process.

Interview questions will be shared in advance to enable candidates to prepare thoroughly. The Panel will independently score each candidate’s responses with a review of candidates’ summary scores only when all interviews are completed. 

Communication will be via email through the platform and managed independently by ACF’s HR team. Any support a candidate needs can be directed to recruitment@acf.org.uk which will not impact their application, negatively or positively.

All candidates who apply for the position will receive feedback from the panellists at the conclusion of the process to support your future applications.

Application deadline: 11.59pm Sunday 28 January 2024