The Green Party National Engagement Team is looking for a Supporter Care Manager to work with them on providing an outstanding experience for our members, friends, donors and supporters.

We need a customer service champion with strong leadership skills – a vital team member who oversee the moments when our community need questions answering: from members checking their subscriptions, officers needing help navigating the database experience, or supporters with questions about our policy. You will also manage the telephone fundraising team, managing their campaigns by working with the Retention Manager and Field team.

You will be self-motivated and skilled in managing high volumes of community communications with empathy, clarity and a commitment to providing a positive experience. Having the aptitude to oversee day to day operations and ensure our procedures are efficient is crucial, as well as excellent collaboration skills to ensure alignment and engagement.

You’ll have the confidence to handle and analyse complex data to identify trends, generate insights and inform decision making, as well as experience of co-ordinating mulitple projects or campaigns simultaneously.

Application process

Applications to be submitted by xxxx June. Interviews will be held week commencing xxxxx June.

Applications to be submitted via the Green Party’s Applied recruitment system. Please note that the Applied recruitment system is configured to ask a series of questions that will support shortlisting for this role. Each question is based on one or more of the attributes listed in the person specification and your answers will be scored based on how you demonstrate the attribute(s) that are relevant to the specific question being asked.  All applications must demonstrate attributes in line with the job description found on https://www.greenparty.org.uk/jobs